Gauri Dutt

Infrastructure & Enterprise Application Management:

• Provided strategic technology support for 2500+ employees, ensuring seamless operations for core engineering staff and other teams.
• Oversaw the management of 35+ IT security applications and productivity tools, optimizing business processes and enhancing efficiency.
• Implemented robust IT security measures, including system hardening, patch management, and vulnerability assessments, to mitigate cybersecurity risks.
• Developed and implemented IT policies, procedures and best practices to ensure maximum efficiency, security and compliance with industry standards.
• Created disaster recovery plans to ensure business continuity in case of system failure or data loss.

Audit, Risk Assessment & Compliance:

• Demonstrated expertise in managing internal and external audits, ensuring compliance with industry regulations and standards.
• Proactively managed IT security compliance initiatives, including endpoint security, incident response, and regulatory reporting, to safeguard organizational assets.
• Maintained comprehensive documentation and standard operating procedures to support audit readiness and facilitate knowledge sharing.
• Proactively managed IT security compliance initiatives, ensuring endpoint security, incident response, and regulatory reporting to safeguard organizational assets. Maintained 95%+ endpoint compliance for 4 years in alignment with Bank Information Security policies.
• Led Corporate IT through 3 regulatory audits (RBI), 3 ISO27001, PCI DSS assessments, and internal audits over the past 4 years. Successfully addressed observations and closed within deadlines, concurrently managing numerous 3rd-party audits.

IT Operations and Process Optimization:

• Led cross-functional IT support teams (ServiceDesk, Desktop support, Internal IT security compliance, Wintel Admins) to consistently exceed 90% SLA-driven support, handling 4000 monthly tickets. Maintained quarterly CSAT survey ratings of 4+ for 3 consecutive years.
• Implemented best practices for change management, risk assessment, and approval processes to ensure operational stability and regulatory compliance.
• Maximized efficiency through the implementation and utilization of tools such as Jira, Confluence, SAP, and Office 365 workflows, driving productivity and collaboration across the organization.

IT Projects:

• Established IT infrastructure from scratch during the inception of the bank, including domain controller, WSUS, Forcepoint DLP, Antivirus, Aruba ClearPass NAC solution, disk encryption, etc., and rolled out to all user machines.
• Spearheaded the implementation of Atlassian suite (Jira, Bitbucket, Confluence) for the engineering team, enhancing project management and team collaboration.
• Led the migration of email infrastructure, encompassing 2200+ emails and 12 TB of data, from G Suite to on-prem Exchange. Enhanced scalability, reliability, and cost-efficiency while ensuring compliance with data localization regulations.
• Led the migration of email infrastructure, managing 3000 mailboxes and 18 TB of data, to the Office 365 cloud. Enhanced scalability, reliability, and cost-efficiency through the transition.
• Orchestrated the deployment of SASE solution (Palo Alto) for secure remote access and enhanced cloud security posture, concurrently boosting user productivity.
• Successfully managed multifactor authentication migration, integrating RSA solution with multiple applications to fortify security controls.
• Led successful implementation of VMware Workspace ONE, centralizing control and enforcing policies, patches, applications, and remote wipe on official MacBook used by critical engineering staff.
• Set up a virtual desktop platform on AWS (VDI) within 21 days during the pandemic, ensuring business continuity and adherence to security standards.

Workflow Automation

• Developed a lightweight IT Stock Management app utilizing Power Apps, Power Automate, and SharePoint list on the Office 365 platform.
• Developed an exit workflow management app within the Office 365 environment using Power Apps, Power Automate, and SharePoint list functionalities.
• Designed a user acceptance form for user asset receipt, seamlessly integrated with Adobe Acrobat for digital signatures, thereby eliminating manual signatures and the need for printouts.
• Implemented a password generator app to ensure compliance with password complexity requirements and support the IT ServiceDesk team.
• Designed an Power App to easily send email notifications to all users on behalf of the IT team for purposes like downtime alerts and SOP distribution etc.

Commencing my tenure as an Assistant Manager and subsequently progressing to the role of Deputy Manager. I oversaw daily operations, ensuring adherence to company policies and regulations while diagnosing and resolving issues using available resources. I managed IT budget and procurement, collaborated with vendors, and improved system design processes to align with business goals. Additionally, I contributed to disaster recovery planning, provided guidance on data security best practices, and collaborated with stakeholders to identify IT solutions. I maintained system availability through regular maintenance and troubleshooting, implemented security strategies for Microsoft Windows networks, managed software updates, and prepared project status reports for senior management. Moreover, I automated routine tasks through scripting and ensured compliance with information security standards.

During my time at Infovision Group, which was acquired by Serco in 2010, I started as a System Administrator and later moved up to Assistant Manager. My role involved setting up and repairing computer systems in Windows and Linux, managing user accounts, and ensuring network security. I also led the transition from Windows to Linux to save costs. Proficient in installing, configuring, and troubleshooting Windows and Linux systems, I oversaw security strategies, managed Symantec Endpoint Protection, and implemented firewalls. Additionally, I managed security policies, conducted risk assessments, and ensured continuous server uptime and hardening. Coordinating across departments, I handled escalations, conducted RCAs, met SLAs, and led IT audits, resulting in ISO 27001 certification for all data centers.

Starting as a newcomer in the role of IT Executive, I worked my way up to become a System Administrator. My focus was on providing hands-on support to end-users, ensuring smooth operation of their systems and applications. I handled tasks ranging from setting up Windows Server 2000, 2003, and 2008, including managing Active Directory for user accounts and group permissions. Additionally, I configured and managed file servers, FTP servers, DNS, DHCP, and IIS for web applications. Moreover, I configured Network Load Balancing (NLB) and Windows Deployment Services, while also managing Active Directory Federation Services (ADFS) and Windows Server Update Services (WSUS). In addition to Windows Server, I proficiently configured and maintained ISA Firewall 2004/2006, handling internal, external, and DMZ network configurations, proxy and firewall settings, VPN management, application publishing, and internet connection provisioning.