Gautam Arora
Passenger Service Executive
Faridabad
Summary
Highly motivated and customer-oriented professional seeking a challenging role as a cabin crew. With a strong background in customer service and excellent communication skills, I am dedicated to providing outstanding service, ensuring passenger comfort, and maintaining a safe and secure environment, I am eager to utilize my skills and contribute to the success of the cabin crew team.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
3
3
Languages
Work History
Passenger Service Executive
Celebi Airport Services Pvt Ltd.
10.2024 - Current
- Company Overview: New Delhi, India
- Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
- Monitored customer feedback closely to identify trends and implement corrective actions as necessary.
- Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
- Conducted regular reviews of service performance metrics, identifying opportunities for process optimization.
- New Delhi, India
Manager
VB Fuels
11.2020 - 03.2024
- Company Overview: Faridabad, Haryana
- Experienced petrol pump manager with a track record of successfully managing operations and delivering exceptional customer service.
- Skilled in leading and motivating a team of 15 employees to achieve operational goals and maintain a high level of customer satisfaction.
- Faridabad, Haryana
Education
Certification - Aviation and Hospitality Industry
Frankfinn Institute of air hostess training
BCA - undefined
Swami Vivekanand Subharti University
Jaipur, Rajasthan12th - undefined
DAV Public School
Skills
- Effective Communication
- Exceptional Customer service
- Problem-Solving Management
- Strong Teamwork Abilities
Timeline
Passenger Service Executive
Celebi Airport Services Pvt Ltd.
10.2024 - Current
Manager
VB Fuels
11.2020 - 03.2024
BCA - undefined
Swami Vivekanand Subharti University
12th - undefined
DAV Public School
Certification - Aviation and Hospitality Industry
Frankfinn Institute of air hostess training
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