GAUTHAM A S
Analyst of sales operation
Bangalore
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Specialist, Sales Operations
Dell EMC
08.2018 - Current
- Submitting the Order pack to the OP team from the DMS tool and submitting POM cases, MQ (for changes on Ship to, Bill to, Install at, Sold to as per PO) & follow-up tasks as well in day-to-day activities: South Asia region
- Giving access to the sales rep in Dell SFDC for the Opportunities.
- Handling Service now tickets are assigned to this 'BUS-Q2C-FORT-APJ' group for India and South Asia region.
- Working on VMware ELA exception approval request and Fusion request for India and South Asia.
- Experienced in SFDC and GII tool, DSA, OEP, SAP
- Interacting with the clients and ensuring that the process delivers as per the client's expectations.
- Analyzing business information to identify process improvements for increasing business efficiency and effectiveness.
- Pulling the reports of day-to-day activities (Daily Production Report) and sending it to clients after consolidation.
- Giving Training to New Members and the ability to handle Team.
- I have always been within TAT and SLAs.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Education
MBA - Finance and Marketing
CMR Institute of Technology
09.2016 - 07.2018
Bcom - Finance
St joseph First grade College
08.2013 - 06.2016
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Decision-making
Problem-solving
Teamwork
Appreciations
Appreciated for excellent work and support in the team by Eric Goh, VP Dell EMC
Timeline
Specialist, Sales Operations
Dell EMC
08.2018 - Current
MBA - Finance and Marketing
CMR Institute of Technology
09.2016 - 07.2018
Bcom - Finance
St joseph First grade College
08.2013 - 06.2016
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