Tharun A
Bangalore
Summary
Dynamic Sales Operations Specialist at DELL Technologies with expertise in Salesforce and a proven track record of enhancing operational efficiency. Recognized for mentoring peers and driving improvements across APJ regions. Strong analytical skills complemented by exceptional client relationship management, ensuring satisfaction and seamless order processing.
Overview
10
10
years of professional experience
Work History
Specialist, Sales Operations
DELL Technologies
Bangalore
08.2021 - Current
- Liaised with Sales to process opportunities and quotations through product analysis and pricing configuration.
Validated quotations in accordance with company policy and customer requirements, generating accurate opportunities and quotes.
Collaborated with MCO team to establish warranty contracts and correct existing contract discrepancies.
Mentored team members on ARQ processes, ensuring updates are effectively communicated.
Engaged in sales operations improvements while assisting with requests across APJ and other regions.
Worked collaboratively with cross-functional teams, including Global Asset Management, Bookings, Finance, and Sales to ensure seamless order processing.
Prepared quotations for warranty renewals for server and networker models using Salesforce and other tools.
Managed renewal contracts for Order Placing Documents, focusing on product configuration, pricing validation, and customer details.
Senior Technician, Technical Support
DELL Technologies
Bangalore
06.2016 - 08.2021
- Provided comprehensive troubleshooting for hardware and software issues.
- Resolved network and application problems to ensure operational continuity.
- Demonstrated expertise in remote IT support within diverse environments.
- Established strong client relationships, consistently exceeding service standards.
- Conducted follow-ups with clients to guarantee satisfaction and address concerns.
- Maintained professionalism during challenging customer interactions.
- Recognized as Star of the Month – OOW Team for August 2021.
- Earned Star of the Month – OOW Team for June 2021.
Senior Customer Service Associate
First source Solutions Pvt Ltd.
07.2015 - 05.2018
Education
B.Sc. - Computer Science
St. Joseph’s College of Arts & Science (Autonomous)
PUC -
Sri Bhagwan Mahaveer Jain College
SSLC -
St. Meera’s High School
Skills
- Microsoft Excel
- Basic SQL (CRUD)
- SAP
- RQF
- OBIEE
- Data structure analysis
- Salesforce
Timeline
Specialist, Sales Operations
DELL Technologies
08.2021 - Current
Senior Technician, Technical Support
DELL Technologies
06.2016 - 08.2021
Senior Customer Service Associate
First source Solutions Pvt Ltd.
07.2015 - 05.2018
B.Sc. - Computer Science
St. Joseph’s College of Arts & Science (Autonomous)
PUC -
Sri Bhagwan Mahaveer Jain College
SSLC -
St. Meera’s High School
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