Gayathri J
Puducherry
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Business Executive
Axis Bank
Chennai
07.2013 - 09.2013
- Enhanced customer satisfaction by addressing and resolving client concerns promptly and professionally.
- Assisted clients with account inquiries and banking services.
- Developed strategic plans to enhance customer engagement and satisfaction.
- Established relationships with clients to foster trust and long-term partnerships.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
Dispatch Officer
EMRI(108)
Chennai
09.2009 - 09.2011
- Reduced response times for emergency calls by streamlining communication channels between officers and dispatchers.
- Maintained accurate and up-to-date records of all dispatched units, ensuring smooth handovers between shifts.
- Monitored communications to track vehicle locations and status updates.
- Implemented safety protocols during dispatch processes to minimize risks and hazards.
- Coordinated emergency response teams during critical incidents for effective service delivery.
- Managed communication between field staff and control room for real-time updates.
- Handled incoming emergency calls with professionalism and ensured accurate information collection.
Education
MBA - Human Resources Management
Madras University
Chennai08-2013
Bachelor of Computer Science -
Shasun Jain College For Women
Chennai11-2009
Skills
- Customer relationship management
- Client account management
- Dispatch coordination
- Emergency response coordination
- Crisis management
- Time management
- Team collaboration
Timeline
Business Executive
Axis Bank
07.2013 - 09.2013
Dispatch Officer
EMRI(108)
09.2009 - 09.2011
MBA - Human Resources Management
Madras University
Bachelor of Computer Science -
Shasun Jain College For Women
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