GAYATHRI MODUKURI
Gurgaon
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Sales and Operations Analyst
HP India Sales Pvt Limited
Gurgaon, India
09.2024 - Current
- Owned the end-to-end Order-to-Cash cycle, maintaining 13-day TAT, 91% DTFC (Delivery to First Commit), and improving Avg OFCT by 14%, ensuring adherence to SLA and response time goals.
- Led resolution of priority customer escalations by coordinating with Sales, Logistics, Finance, and Warehouse teams, ensuring timely issue closure and enhanced customer experience.
- Performed root cause analysis on recurring operational issues and implemented corrective actions to prevent future escalations.
- Analyzed customer data, payment behavior, and operational gaps to improve service delivery and account performance.
Sales Management Trainee
HP India Sales Pvt Limited
Gurgaon, India
02.2024 - 07.2024
- Assessed Total Addressable Market (TAM) across 100+ companies to identify growth potential and prioritize high-value prospects.
- Built acquisition strategies and tracked pipelines for 120+ accounts using analytical and reporting tools.
- Collaborated with cross-functional teams to resolve account-level challenges and improve customer engagement and satisfaction.
- Collaborated with sales, IT, and cross-functional teams.
- Identified gaps through situational analysis and proposed forward-looking solutions for business growth.
Sales and Marketing Intern
JSW Cement Limited
Mumbai, India
06.2023 - 08.2023
- Bill Factoring arrangements with 50+ customers and banks.
- Coordinated onboarding and resolved customer queries, improving overall customer journey and experience.
- Analyzed EPOD processes and recommended improvements using problem-solving and analytical skills.
- Conducted background checks on key personnel and business ethics, assessing marketing reputation and regulatory compliance.
Global Virtual Intern
IIDE (The Digital School)
Remote
04.2023 - 05.2023
- Designed and executed social media campaigns while handling SEO, content writing, and performance tracking using a structured data sheet.
- Created platform-specific content for Quora, Facebook, and Instagram to drive engagement and visibility.
Customer Service Associate
Amazon Inc., India
Hyderabad, India
07.2022 - 10.2022
- Served as the first point of contact for customers via calls and chats, resolving technical queries in a high-volume environment by Managing over 50 customer calls per day.
- Handled customer escalations and complex cases, ensuring high CSAT and SLA adherence.
- Reviewed Previous inquiries, responses and gathered information to ensure high levels of customer satisfaction.
- Ensured high accuracy & SLA adherence.
Education
MBA - Marketing
SRM UNIVERSITY
Andhra Pradesh06-2024
Bachelor of Arts - BA - Economics
KL UNIVERSITY
Andhra Pradesh05-2019
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
Accomplishments
- Advanced Excel
- Microsoft PowerPoint
- SAP (Order to Cash, MM, SD Modules)
- Market Research
- Strategic Planning and Execution
Languages
Fluent in English
Telugu
Hindi
Classroom Study: French
Tamil
Timeline
Sales and Operations Analyst
HP India Sales Pvt Limited
09.2024 - Current
Sales Management Trainee
HP India Sales Pvt Limited
02.2024 - 07.2024
Sales and Marketing Intern
JSW Cement Limited
06.2023 - 08.2023
Global Virtual Intern
IIDE (The Digital School)
04.2023 - 05.2023
Customer Service Associate
Amazon Inc., India
07.2022 - 10.2022
Bachelor of Arts - BA - Economics
KL UNIVERSITY
MBA - Marketing
SRM UNIVERSITY
Activities
Samaj Seva, 09/22, 03/23, Organised a tree planting drive, 'GREEN DRIVE', and donated medicinal plants and seeds to over 50+ households., Conducted Calligraphy workshops for 30+ children aged 10 years., Provided Skill-based education and job market insights to higher secondary students, highlighting essential skills for employment.