Geethanjali Pingale
B2B Sales/Partnership Lead
Bengaluru,KA
Summary
Team leader, Recovery Operations. Versatile, reliable and efficient with 5+ years experience supporting managers and executives in high paced environments. Diversified skills include client relations, technical support, recruiting, project management,collection strategies. Excellent phone and digital communication skills. Consistently rewarded for success in planning and operational improvements. Proven success in leadership, operational excellence and organizational development with keen understanding of business.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Team Lead: Collection Specialist
GetSimpl Technologies Pvt. Ltd
Bangalore, Karnataka
11.2017 - Current
- Reduced delinquency by maintaining ongoing and productive contact with customers and received constantly superior performance evaluations which led to an out-of-turn promotion from Collection Specialist Officer to Team Lead within a span of 10 months.
- As a Team Lead, Revamped the current collection process, and worked on creating a more efficient process for collection.
- Hired a team of 50 collection specialist to work on the new model of collections, trained the team, and had them deployed to initiate the brand new model.
- Collaborated with the quality team in setting up quality metrics and shared feedback to the Collection Specialists on how to constantly improve the collections while ensuring customer satisfaction.
- Monitored and maintained assigned accounts, customer calls, account adjustments, small balance write-offs, customer reconciliations and processing credit memos.
- Implemented collections projects along with the manager in order to create efficiencies to become more automated and less manually intensive.
- Worked with Data Team to ensure that delinquent accounts are identified in a timely manner and add intelligence to the Collection Process.
- Audited and handled the performance of third-party contact center “Magus Customer Dialog”.
- Worked on Fraud and Risk analysis and worked alongside Data team in order to optimize and streamline the process.
- Drove operational improvements which resulted in savings and improved profit margins by implementing cost-saving initiatives that addressed long-standing problems.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Partnered with vendors and suppliers to effectively manage and budget for inventory.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Worked with Marketing team as a shared resource in order to launch a new product and help with the operational side of things.
- Conducted Personality Development Programs & Retraining programs in order to boost competitive advantage,increase brand image and most importantly to motivate employees.
Online Advertising Operations Associate
Amazon Development Centre India Limited
Bangalore, Karnataka
08.2016 - 07.2017
- Traffic and maintain advertising campaigns on QA campaigns that are trafficked to Amazon's stable of properties: Amazon, IMDb, DPreview.com, etc.
- Maintain internal reporting and provide regular campaign reports.
- Analyze campaign performances for richer optimization.
- Complete campaign audits using checklists to ensure accuracy and completeness of campaign, including go-live workflows.
- Debug and troubleshoot issues with campaign delivery and performance.
- Interact with account managers for the successful delivery of ad campaigns and provide account team with screenshots confirming creative went live.
Technical Support Engineer
Hewlett Packard Inc
Bangalore, Karnataka
08.2015 - 07.2016
- As a part of both SEA (Southeast Asia) and EMEA (Europe, the Middle East and Africa) Infrastructure team, was responsible for troubleshooting & resolving complex technical issues in customer environment using working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
for both Consumer and commercial clients. - Providing technical support and manage the support case in the designated tool (case creation, update, closure)
- Analyze user needs and recommend appropriate hardware and also, direct technicians, engineering designers or other technical support personals as needed.
- Maintain records of daily data communication and transactions, problems and remedial actions taken or installation activities.
- Share best practices to reduce problem occurrences. Present action plans to the customer and take consent. Also, ensure there is no adverse impact of the action plan. Responsible to either solve the issue or escalate it to the 2nd tier agent
Education
Bachelor of Computer Applications - Computer And Information Sciences
Bishop Cotton Academy Of Professional Management,
Bangalore, Karnataka 07.2012 - 07.2015
2nd PUC -
Nagarjuna Pre-University College
07.2010 - 06.2012
High School -
Kendriya Vidyalaya – CRPF
Bangalore, Karnataka 05.2007 - 06.2010
Skills
Avayaundefined
Timeline
Team Lead: Collection Specialist
GetSimpl Technologies Pvt. Ltd
11.2017 - Current
Online Advertising Operations Associate
Amazon Development Centre India Limited
08.2016 - 07.2017
Technical Support Engineer
Hewlett Packard Inc
08.2015 - 07.2016
Bachelor of Computer Applications - Computer And Information Sciences
Bishop Cotton Academy Of Professional Management,
07.2012 - 07.2015
2nd PUC -
Nagarjuna Pre-University College
07.2010 - 06.2012
High School -
Kendriya Vidyalaya – CRPF
05.2007 - 06.2010
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