CH V ARVIND GOKUL
Bengaluru
Summary
Dynamic leader with a proven track record at HDFC Sales Pvt Ltd, enhancing team efficiency and driving business growth. Skilled in project management and customer relationship management, I excel in developing innovative strategies and building top-performing teams. Achieved significant improvements in customer satisfaction and operational productivity without exceeding budget constraints.
Results-driven management professional with extensive experience in leadership roles. Skilled in strategic planning, team collaboration, and driving operational efficiency. Adept at adapting to changing needs and ensuring consistent, high-quality outcomes. Known for strong interpersonal skills, problem-solving abilities, and focus on achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Deputy Manager
HDFC Sales Pvt Ltd
09.2023 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
Team Lead
Chingari
07.2021 - 08.2023
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Assisted in recruitment to build team of top performers.
- Managed Various tools like Jira, C-zentrix, Pipefy, Razor pay dashboard and several Modules.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Support Manager
Hike Ltd
01.2019 - 05.2021
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
- Streamlined content production workflow with project management tools, improving team efficiency and reducing time to market for new content pieces.
- Implemented user feedback system on website to gather insights, using this feedback to guide future content creation.
- Elevated brand visibility across social media platforms by consistently creating and sharing engaging content tailored to target audience interests.
Partner Care (Vendor Support)
Shuttl
03.2016 - 12.2018
- Enhanced vendor relations by consistently maintaining clear communication and promptly addressing concerns.
- Provided exceptional customer service by addressing inquiries and complaints professionally, ensuring a high level of satisfaction among clients.
- Assisted in the negotiation of vendor contracts, securing favorable terms that reduced costs while maintaining quality.
- Maintained accurate records of orders, invoices, and payments to ensure seamless communication between parties involved.
- Collaborated with other departments to identify sourcing needs and facilitated prompt fulfillment of those requirements.
Education
Bachelor's of Engineering - Computer Science
Lakhmichand Institute Of Technology
Bilaspur, India05-2014
Skills
- Recruiting skills
- Cost analysis and savings
- Expertise in sales
- Process and procedure development
- Project management abilities
- Customer relationship management (CRM)
- Customer service and satisfaction
- Operations Management
- Problem-solving abilities
- Multitasking Abilities
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Timeline
Deputy Manager
HDFC Sales Pvt Ltd
09.2023 - Current
Team Lead
Chingari
07.2021 - 08.2023
Support Manager
Hike Ltd
01.2019 - 05.2021
Partner Care (Vendor Support)
Shuttl
03.2016 - 12.2018
Bachelor's of Engineering - Computer Science
Lakhmichand Institute Of Technology
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