Geetika Sharma
Assistant Manager Key Accounts
New Delhi
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager - Key Accounts
Trade India
Noida
01.2020 - 12.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Supported sales and reporting for large and medium-sized accounts.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
Customer Support Associate
Team Lease (Times Of India)
Noida
03.2018 - 12.2020
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Assisted sellers with platform requirements for renewals and upgrades.
Advertising Coordinator
Competition Success Review (CSR)
New Delhi
02.2016 - 02.2018
- Created and presented media and advertising packages to prospective customers.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Planned and executed promotions and special events from concept to completion.
- Managed development of advertising and in-store materials to support promotions, maintaining compliance with legal, advertising and brand guidelines.
- Conducted market research to attract clients in new territories.
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Education
Master of Arts - History Hons.
IGNOU
NEW DELHI 06.2014 - 07.2016
Bachelor of Arts - History Hons.
Delhi University
New Delhi 07.2010 - 07.2013
Intermediate - Science
GGIC
Kashipur 06.2009 - 06.2010
High School - Science
GGIC
Kashipur 06.2007 - 06.2008
Skills
Strategic planning
Account management
Accomplished manager
Coaching and mentoring
Analytical problem solver
Database Management
Timeline
Assistant Manager - Key Accounts
Trade India
01.2020 - 12.2021
Customer Support Associate
Team Lease (Times Of India)
03.2018 - 12.2020
Advertising Coordinator
Competition Success Review (CSR)
02.2016 - 02.2018
Master of Arts - History Hons.
IGNOU
06.2014 - 07.2016
Bachelor of Arts - History Hons.
Delhi University
07.2010 - 07.2013
Intermediate - Science
GGIC
06.2009 - 06.2010
High School - Science
GGIC
06.2007 - 06.2008