Automobiles
Gireesh K
Senior Customer Support Specialist
Chennai
Summary
Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Senior Customer Service Specialist
PayPal India Pvt Ltd
Bengaluru
11.2022 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and reported suspicious activity in line with PayPal & Venmo security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Used to handle 60 to 80 users daily via email, chat.
Senior Customer Service Representative
Groupon Shared Services
Chennai
10.2020 - 03.2022
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
Senior Client Partner
Access Healthcare Services Pvt Ltd
Chennai
01.2017 - 10.2020
- Communicated with insurance providers to resolve any denied claims and resubmit.
- Researched and followed up on denied insurance claims.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Analyzed medical records to satisfy insurance company mandates.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
- Trained new employees on multiple medical billing programs and data entry software.
Senior Customer Support Executive
Tata Business Support Services
Chennai
02.2015 - 07.2016
- Described and explained details about [BEACHBODY NUTRITION SUPPLEMENTS] options to inform customers and guide purchasing decisions.
- Responded to customer requests for products, services and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Handled over 30-40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Account Receivables Clerk
Omega Healthcare Services Pvt Ltd
Chennai
10.2012 - 04.2014
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Set up and maintained new electronic billing system.
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
- Liaised between patients, insurance companies and billing office.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
- Completed client requests and advised supervisors of special needs.
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
Education
Bachelor of Arts - HEP - History, Economics, Political Science
Sri Venkateswara University
Tirupati 04.2015 - 07.2019
High School Diploma -
ANDHRA PRADESH INTERMEDIATE BOARD
Sullurpeta 04.2012 - 05.2014
Skills
Account management
Service recommendations
Complaint resolution
Service standard compliance
Money handling abilities
Interests
Electronic Gadgets
Exploring new places
Timeline
Senior Customer Service Specialist
PayPal India Pvt Ltd
11.2022 - Current
Senior Customer Service Representative
Groupon Shared Services
10.2020 - 03.2022
Senior Client Partner
Access Healthcare Services Pvt Ltd
01.2017 - 10.2020
Bachelor of Arts - HEP - History, Economics, Political Science
Sri Venkateswara University
04.2015 - 07.2019
Senior Customer Support Executive
Tata Business Support Services
02.2015 - 07.2016
Account Receivables Clerk
Omega Healthcare Services Pvt Ltd
10.2012 - 04.2014
High School Diploma -
ANDHRA PRADESH INTERMEDIATE BOARD
04.2012 - 05.2014