Girija Thirunavukkarasu

Technology Analysts at Infosys Private Limited(Oct 2016 to Jan 2026)

Microsoft (Support Engineer - Teams Premier Support)

Worked in Microsoft Project as Microsoft Support Engineer

Managed cases in Dynamic 365 tool.

In daily activities, I managed Microsoft cases, addressing various issues such as Teams Direct Routing, Video Feed Problems during Teams Meetings, admin role challenges, Teams app setup policy concerns, chat related issues and channel specfic problems.

Provided support for Microsoft teams rooms setups, ensuring smooth operation of audio/video equipement and network connectivity.

Daimler Truck

User & Mailbox Management: Created and Managed user mailboxes, Shared Mailboxes, distribution lists from on-premises to microsoft 365 cloud.

Microsoft 365 Administration:Extensive experience in user and exchange administration, managing accounts and groups in both on-premises and Azure active Directory and Teams Groups/channel access provisioning.

License Management: Expertise in enterprise licensing and license provisioning for user and resource accounts.

Mail Flow & Troubleshooting: Skilled in diagnosing and resolving mail flow issues accross on-premises and cloud environments.

Admin Task and Policy Management:Managed policy creation, Call queues, auto-attendants, Teams Admin Centre reports and custom app implementation.

Teams and Call quality:Resolved Teams Call and Quality issues using the Call Quality Dashboard(CQD)

System Maintenance:Performed Certificate renewals, server patching, daily health checks and monitored service health and Message Centre updates.