Girish Kumar Chintalapati
Hyderabad
Summary
Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives.
Overview
15
15
years of professional experience
Work History
Consultant Operations and Account Management
Aldgate & Co
Hyderabad
01.2022 - Current
- Reviewed existing policies and procedures to suggest necessary improvements.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
General Manager
Gottlich Design
Hyderabad
12.2020 - 12.2022
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Forecasted customer demand to set prices or credit terms for goods or services.
Outreach Manager
Gottlich Design
Hyderabad
12.2019 - 12.2020
- Forecasted and assessed annual, quarterly and monthly goals by analyzing report data.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
Team Leader
C3i Solutions
Hyderabad
12.2017 - 07.2018
- Oversaw training and development programs to enhance team skills and knowledge.
- Determined consumer needs to provide products and services appealing to larger market.
- Collaborated with other departments to ensure alignment of goals across teams.
Help Desk Analyst Tier 3
C3i Solutions
Hyderabad
05.2015 - 11.2017
- Maintained positive working relationship with fellow staff and management.
- Maintained records, logs, and lifecycle documentation of work requests.
- Researched, diagnosed, troubleshot, and identified solutions for customer issues.
Help Desk Analyst Tier 2
C3i Solutions
Hyderabad
05.2015 - 06.2016
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Answered user inquiries to resolve computer software or hardware operation problems.
Help Desk Analyst Tier 1
C3i Solutions
Hyderabad
05.2014 - 05.2015
- Assisted customers by troubleshooting and resolving technical problems.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Customer Service Representative
GE Capital
Hyderabad
06.2010 - 11.2011
- Gathered customer feedback through surveys and used the data to improve customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
BBA - Finance And Marketing
Osmania University
Hyderabaf06-2021
High School Diploma -
Vignan Vidyalayam Jr College
Hyderabad06-2005
High School Diploma -
St Anthonys High School
Hyderabad03-2003
Skills
- Business presentation
- Assessments
- Staff management
- Business analysis
- Problem-solving
- Financial modeling
- Resource allocation
- Risk assessment
- Project implementation
- Analysis & evaluation
- Budget management
- Product life cycle management
- Performance tracking
- Operations analysis
- Strategic planning
- Client rapport
Timeline
Consultant Operations and Account Management
Aldgate & Co
01.2022 - Current
General Manager
Gottlich Design
12.2020 - 12.2022
Outreach Manager
Gottlich Design
12.2019 - 12.2020
Team Leader
C3i Solutions
12.2017 - 07.2018
Help Desk Analyst Tier 3
C3i Solutions
05.2015 - 11.2017
Help Desk Analyst Tier 2
C3i Solutions
05.2015 - 06.2016
Help Desk Analyst Tier 1
C3i Solutions
05.2014 - 05.2015
Customer Service Representative
GE Capital
06.2010 - 11.2011
BBA - Finance And Marketing
Osmania University
High School Diploma -
Vignan Vidyalayam Jr College
High School Diploma -
St Anthonys High School
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