Glen Anthony

Process Excellence:

• Driven Continuous Improvement & Process Transformation projects to infuse efficiency in business operations across USA, India, Singapore, and Indonesia.
• Worked with Global Process Owners to identify improvement opportunities and set functional KPIs and SLAs for standardization of practices.
• Executed strategic projects like revamping Appraisal cycle, Organization's Security Roadmap, Billing process revamp and Introducing AI to automate workflows.
• Conducted process mapping and Root Cause Analysis (RCA) to address process inefficiencies, and imparted training in Lean, Kaizen, Kanban, Value Stream Mapping and First Time Right (FTR) methodologies, enhancing operational efficiency.

Strategic Alliance & Client Success:

• Proactively mitigate potential client risk like CSAT or TAT risks.
• Developed strategic partnerships with clients and actively championed Google Partner Specialization programs to advance the organization's standing in the industry.

Team Management:

• Built and trained high-performing HR, Finance, Networking, Legal, Resource Management, and Administration teams.
• Responsible for managing Operations, HR, Administration and Networking teams comprising 15 employees.

Compliance and Certification:

• Experienced in SOP and Policy preparation for organization.
• Managed evidence collection and presentation in due diligence and external audits.
• Played a pivotal role in achieving ISO 27001:2022 certification.

Procurement Excellence:

• Managed the P2P cycle and contract negotiations for IT & Security assets and applications.
• Managed software asset program, saving over $20,000 annually through compliance and efficiency.

Tool Management:

• Administrator for internal tools - Google workspace, Jira, Confluence, Github, HRMS, Hubspot, Microsoft Office, Office security systems and for standard operating procedures of the company.

Stakeholder Management:

• Analyzed and presented reports to COO on business performance and new initiatives.

• Program Manager for bringing about Process Excellence across six locations in India by focusing on Digital Transformation, AI and Automation
• Successfully executed documentation preparation for RFP, RFI, RFQ, Tenders & Bids and preparing requirement for Procurement
• Responsible for Vendor Management, Contract Management, Compliance (AEO, GSV, C-TPAT, ISO, OHSAS) & Stakeholder management and Vendor onboarding
• Implementing cost reduction initiatives for EBITDA improvement resulting in savings of Rs. 1 Crore.
• Created detailed reports on operational performance metrics such as cost savings, throughput and customer satisfaction scores.