GOBINATH V
CHENNAI
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
10
10
years of professional experience
Work History
Asst. Works Manager
KUN Commercial Vehicles Pvt Ltd (Bharat Benz Dealer)
Chennai
05.2021 - Current
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Followed up with existing customers regarding past services performed on their vehicles.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Explained the features and benefits of products or services offered by the dealership to customers.
Asst. Works Manager
Jayaraj Trucks & Buses Pvt Ltd (Bharat Benz Dealer)
Perambalur Dist, Tamil Ndau
05.2019 - 04.2021
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Participated in ongoing training activities related to automotive technology advancements.
Floor Supervisor
KUN Commercial Vehicles Pvt Ltd (Bharat Benz Dealer)
Chennai
07.2015 - 04.2019
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Maintained a clean, organized, and safe work environment at all times.
- Shared product knowledge with customers while making personal recommendations.
- Coordinated with vendors regarding product availability, pricing information, delivery schedules.
Warranty Supervisor
Chakra Automobiles (SML ISUZU Authorized Dealer)
Redhills, Chennai
10.2013 - 10.2015
- Monitored, reviewed, and analyzed all warranty claims to ensure timely resolution of issues.
- Developed and implemented a comprehensive warranty management system to optimize workflow processes.
- Researched and prepared reports required by management or governmental agencies.
- Coordinated with vendors and suppliers when necessary to obtain replacement parts or materials required for repairs under warranty contracts.
Education
Bachelor of Engineering - Automobile Engineering
Sriram Engineering College, Anna University
Chennai04.2013
HSC - Maths, Computer Science
Oxford Hr Sec School
Sankarapuram, Tamil Nadu.03.2009
10th - State Board
Govt Hr Sec School
Sankarapuram, Tamil Nadu04.2007
Skills
- Customer Retention
- Financial Oversight
- Administrative Management
- Cost Control
- Schedule Management
- Quality Assurance
- KPI Tracking
- Inventory Management
- Revenue Generation
- Customer Service Management
- Product Promotion
- Marketing Strategies
- Decision-Making
- Teamwork and Collaboration
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Timeline
Asst. Works Manager
KUN Commercial Vehicles Pvt Ltd (Bharat Benz Dealer)
05.2021 - Current
Asst. Works Manager
Jayaraj Trucks & Buses Pvt Ltd (Bharat Benz Dealer)
05.2019 - 04.2021
Floor Supervisor
KUN Commercial Vehicles Pvt Ltd (Bharat Benz Dealer)
07.2015 - 04.2019
Warranty Supervisor
Chakra Automobiles (SML ISUZU Authorized Dealer)
10.2013 - 10.2015
Bachelor of Engineering - Automobile Engineering
Sriram Engineering College, Anna University
HSC - Maths, Computer Science
Oxford Hr Sec School
10th - State Board
Govt Hr Sec School
Similar Profiles
Deepak KamnaDeepak Kamna
Dealer Process Champion at Globe Trucking, Authorized Dealer of Bharat BenzDealer Process Champion at Globe Trucking, Authorized Dealer of Bharat Benz
K. KARTHIKEYANK. KARTHIKEYAN
CIW & Stamping ( Procurement & NPD ) at Daimler India Commercial Vehicles Pvt Ltd.CIW & Stamping ( Procurement & NPD ) at Daimler India Commercial Vehicles Pvt Ltd.
FARWIZ KFARWIZ K
Senior Manager -Operation & Manufacturing Eng at Daimler India Commercial Vehicles Pvt LimitedSenior Manager -Operation & Manufacturing Eng at Daimler India Commercial Vehicles Pvt Limited