Gourav Kumar Jha
Manager housekeeping
New Delhi
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Manager Housekeeping /Laundry Manager
Radisson Blu Hotel Paschim Vihar
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Assistant manager housekeeping
Radisson Blu Hotel Paschim Vihar
10.2021 - 03.2024
- Attending morning meeting in the absence of EHK.
- Conducting departmental training session and carrying out performance appraisals for staff.
- Monitoring Guest Review Platform.
- Preparing various housekeeping reports of the unit.
- Preparing Budget for the department.
- Meeting all VIP guest and handling guest complaints.
- Supervise VIP rooms &Public area.
- Preparing departmental training calendar.
- Achieved award from GM for Best Punctual Employee of the Hotel.
- LRA audit scored with 98.5% in Cleanliness ever highest for the hotel.
- QPR audit three times scored with 98% in Cleanliness without any department head ever highest for the hotel.
Team Leader
The Grand Vasant Kunj
01.2020 - 10.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Housekeeping Executive
Radisson Blu Plaza Mahipalpur
11.2017 - 07.2019
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Developed and enforced safety protocols to reduce workplace accidents and ensure employee wellbeing.
- Conducted regular inspections of guest rooms and public areas, addressing issues promptly to maintain a pristine environment.
- Implemented inventory control systems to minimize waste and effectively manage supplies.
- Proactively addressed maintenance issues by coordinating closely with engineering teams, minimizing downtime in affected areas or rooms during repairs or upgrades while ensuring minimal disruption to guests'' stay experiences.
Housekeeping Supervisor
The Lodhi Lodhi Road
02.2013 - 01.2017
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Safeguarded hotel assets through proper care of linens, furnishings, and equipment during routine cleaning procedures.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Supervisor Housekeeping
The Aman Resorts Lodhi Road
09.2010 - 01.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
GRA as a Pre- Opening Team
The Aman Resorts Lodhi Road
09.2008 - 08.2010
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
GSA As a Pre-Opening Team
Swelt Personal Suite Saket
02.2008 - 09.2008
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
B.A. -
Ch.Ch. Sin. University
01.2000 - 04.2003
Intermediate - undefined
01.1999 -
High School - undefined
01.1997 -
Skills
Microsoft office (Excel, Power point, Word, Mail)
Fidelio, Opera, Prolific, Micros, Cats, and Cms
Positive Attitude
Creativity
Hardworking
Punctuality
Confidence
Staff Development
Team Leadership
Operations Management
Project Management
Staff Management
Budget Control
Workknowledge
- Snagging of all small and measure pending maintenance By Engineering and Housekeeping
- Taking care of Rooms, Apartments, Public area, Outer area, Gardening area
- Maintaining all area of Cleaning, Hygiene and Maintenances
Fathername
Sri. Buchchan Jha
Other Qualifications
- One-year Advance Diploma in Computer Basics from ICT Govt. Mehrauli (New Delhi)
- Bravery awards received from Radisson blu plaza airport mahipalpur Delhi in Aug.2018
- Star Employee of The Month Appreciation Certificate Received from The Aman Resorts New Delhi in Jan.2010.
- Do it correctly’’ Training Program Certificate Received from The Aman Resorts New Delhi in Aug.2009.
- “Service Excellence’’ Training Program Certificate Received from The Aman Resorts New Delhi in Aug.2009.
- “Count on Me!’’ Training Program Certificate Received from The Aman Resorts New Delhi inAug.2009.
Religion
Hindu
Maritalstatus
Married
Personal Information
- Date of Birth: 05/02/82
- Gender: Male
- Nationality: Indian
Languages
Hindi, English
Disclaimer
I do hereby that the above particulars are correct to the best Knowledge and behalf.
Gourav kumar jha
Timeline
Manager Housekeeping /Laundry Manager
Radisson Blu Hotel Paschim Vihar
04.2024 - Current
Assistant manager housekeeping
Radisson Blu Hotel Paschim Vihar
10.2021 - 03.2024
Team Leader
The Grand Vasant Kunj
01.2020 - 10.2021
Housekeeping Executive
Radisson Blu Plaza Mahipalpur
11.2017 - 07.2019
Housekeeping Supervisor
The Lodhi Lodhi Road
02.2013 - 01.2017
Supervisor Housekeeping
The Aman Resorts Lodhi Road
09.2010 - 01.2013
GRA as a Pre- Opening Team
The Aman Resorts Lodhi Road
09.2008 - 08.2010
GSA As a Pre-Opening Team
Swelt Personal Suite Saket
02.2008 - 09.2008
B.A. -
Ch.Ch. Sin. University
01.2000 - 04.2003
Intermediate - undefined
01.1999 -
High School - undefined
01.1997 -