GOURAV KUMAR PANDEY
RANCHI
Summary
Dynamic operations leader with extensive experience at AXIS BANK LTD, excelling in branch administration and customer service. Proven track record in regulatory compliance and business development, driving significant growth through strong relationship management. Adept at optimizing processes and enhancing operational efficiency, while ensuring high standards of quality control.
Serving affluent customers of the branch and doing sales.
Overview
10
10
years of professional experience
Work History
Operations Head
AXIS BANK LTD
RANCHI
09.2022 - Current
- Branch Administration:Managing and directing the day-to-day operations of the branch, including cash handling, clearing, transfers, and account openings.
- Customer Service:Ensuring high standards of customer service and resolving customer complaints.
- Relationship Management:Building and maintaining strong customer relationships to drive business growth.
- Compliance:Adhering to all banking rules, regulations, and procedures, including anti-money laundering (AML) regulations.
- Audit and Reporting:Reviewing branch operations reports, tracking exceptional transactions, and handling internal and external audit processes.
- Business Development:Contributing to the achievement of business goals by focusing on cross-selling((Life insurance,retail deposits,NTB Balances ,retail assets,Gold loan) and generating new business.
- Operational Efficiency:Improving operational processes and optimizing resource utilization to enhance efficiency.
- Quality Control:Monitoring and improving the quality of branch operations and customer service.
VALUE BANKER,DEPUTY BRANCH MANAGER,PB CA,ARM
ICICI BANK LTD
RANCHI
09.2015 - 09.2022
- Handling of cash counter and front desk for customer service.
- Responsible for managing the daily operations, compliance of a branch, contributing to its profitability, and enhancing customer relationships.
- Working in managed portfolios and building relationships with high-net-worth customers.
- Possessing a strong understanding of banking products and services, including credit cards, loans, investments, and other asset products, and doing sales too.
Education
BBA - Business Administration
GOSSENER COLLEGE
RANCHI01-2015
PGDBO - Banking And Finance
IFBI
PATNA01-2015
12TH - Commerce
DAV PUBLIC SCHOOL
URJANAGAR GODDA01-2012
Skills
- Branch administration
- Customer service
- Relationship management
- Regulatory compliance
- Audit reporting
- Business development
- Sales
Accomplishments
- 2016 Awarded in ZCDP Agra
- 2017 Top performer in ZCDP Goa.
- 2018 awarded as Top Performer in ERV, Superstar Mumbai
- 2019, awarded in Mumbai for Wazir (Demat)
Timeline
Operations Head
AXIS BANK LTD
09.2022 - Current
VALUE BANKER,DEPUTY BRANCH MANAGER,PB CA,ARM
ICICI BANK LTD
09.2015 - 09.2022
BBA - Business Administration
GOSSENER COLLEGE
PGDBO - Banking And Finance
IFBI
12TH - Commerce
DAV PUBLIC SCHOOL
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