Gowri T
Senior Software Engineer | Application Management Analyst | Environment Support
Hyderabad
Summary
Software Engineer with around 9 years of rich experience in the areas of Application and DevOps Support. Currently working as a Application Support Analyst for Omega AR.Takes care of infrastructure planning & procurement as well as the provision of PCF & PKS instances. Responsible for building new pipelines and maintaining the existing CI/CD pipelines encompassing around 15 Omega AR and OM which includes the legacy applications (Oracle EBS) and the modern Tech stack-based applications (Microservices & Angular-based UIs). This includes CI/CD pipeline automation to ensure that it is a frictionless process. Have end-to-end responsibility of ensuring fast & issue-free code deployment in PROD instances. In addition, Responsible for addressing security vulnerabilities in modern Tech stack-based applications. Proficient in GitLab, Flex Deploy, and Jenkins ,DevOps tools. Also takes care of the Incident management and deployment management for all the applications support.
Overview
10
10
years of professional experience
2
2
Certificates
3
3
Languages
6
6
years of post-secondary education
Work History
Application Support Analyst
Dell Technologies
11.2014 - Current
- Performed deployments in non-PROD SIT environments on both Windows and Linux OS.
- Executed database scripts on SQL and Oracle databases, application configuration changes, and service installations.
- Addressed defects raised for environment-related issues and took appropriate actions.
- Handled incidents related to environment instability, including drive space issues, URL accessibility, service issues, and CPU/memory usage problems.
- Built servers from ground up by installing required applications as per application team’s requirements.
- Granted access to users on different applications to facilitate testing work.
- Provided L1 support for basic issues related to MQ, databases, and SOA/WebLogic in non-PROD environments.
- Coordinated with maintenance team for patching activities for both Pilot and Non-Pilot environments and communicated status to stakeholders.
- Managed and updated events related to planned/unplanned outages within environment.
- Created PBIs for recurring issues and coordinated with Dev and test teams to implement permanent fixes.
- Worked with Decommission team to update asset inventory for successfully decommissioned servers.
- Collaborated with Monitoring team to update monitors for servers and provided KT for newly introduced Foglight tool.
- Proactively addressed identified alerts and participated in MIM for Sev1 issues.
- Drove resolution of team issues and worked with the server team to enhance the environment based on application performance requirements.
- Participated in team initiatives, key callouts, and project retrospective meetings after each release.
- Expanded the scope of work by taking up KT for different processes and contributed to automation ideas to reduce workload and achieve resolutions.
- Collaborated with developers, analysts and project managers to expedite incident resolutions
- Streamlined support processes for improved end-user experience and reduced resolution times
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents
- Participated in regular team meetings to discuss ongoing projects, share insights on best practices, and coordinate workload distribution among team members
- Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues
- Continuously updated technical skills through training sessions, industry certifications, and participation in relevant conferences to provide top-notch support for evolving technologies
- Contributed to application testing efforts, identifying defects and collaborating with developers on fixes prior to release
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures
Education
Master of Computer Applications - Computer And Information Sciences
IGNOU
Hyderabad, India 12.2016 - 12.2019
Bachelor of Science - Computer Science
Acharya Nagarjuna University
Guntur 05.2009 - 05.2012
Skills
Monitoring and Logging (Prometheus, Grafana, ELK Stack)
Certification
Cerified Kubernetes Application Developer
Timeline
Master of Computer Applications - Computer And Information Sciences
IGNOU
12.2016 - 12.2019
Application Support Analyst
Dell Technologies
11.2014 - Current
Bachelor of Science - Computer Science
Acharya Nagarjuna University
05.2009 - 05.2012
Cerified Kubernetes Application Developer
CSM
Awards
- Inspire award for winning together attitude on DevOps assessment Project. Dell Technologies
- Inspire award for Customer focused service on EOL project. Dell Technologies
- Pat on Back and Start of the month awards for good performance. Allegis Group
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