Gowrishankar V
Channel Relationship Manager
Madurai
Summary
Expert in team building and problem-solving, consistently driving business growth and customer service excellence. Adaptable problem-solver with knack for leading diverse teams and fostering collaborative work environment. Deep understanding of project coordination and operational efficiency, paired with strong skills in communication and organizational management. Focused on driving impactful results and enhancing team performance.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Channel Relationship Manager
Amazon
Madurai
12.2021 - Current
- Developed training programs for channel partners to enhance best Customer experience
- Drove partner satisfaction by consistently exceeding expectations in terms of support, communication, and overall profitability
- Established clear performance metrics that aligned with overall company objectives, enabling accurate evaluation of partner success.
- Strengthened channel partnerships by regularly communicating with partners and addressing their concerns.
- Identified potential growth opportunities within existing channel relationships and developed strategies to capitalize on them.
- Managed diverse portfolio of partner relationships, ensuring consistent communication and support.
- Handled 13 partners and complete Down south with team of close to 1000+ Delivery associates
- Actively participated in regular pipeline review meetings with partners to address any roadblocks or challenges impacting joint projects.
- Developed comprehensive account plans for each partner, outlining strategies for driving revenue growth together as team effort.
Station Manager
Amazon
05.2021 - 11.2021
- Handling Team leaders and ensuring their performance are monitored
- Maintaining Cost for the station within goal
- Ensuring Customer experience from last mile are best in Quality
- Communicating the new changes to the team with bringing best results
- Handling vendors and I H S stores
- Mainlining safety to the associates by following all SOPs
- Co- Ordinating with stakeholder team to ensure all the necessary inventory are in place and maintained
- Managed team of close to 150+ Delivery associates
- Launched EV bikers in Tamilnadu
Station Manager
Amazon
09.2019 - 04.2021
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Reduced operating costs through effective budgeting and expense management.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Streamlined communications between departments to improve overall efficiency within the station environment.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
Channel Team Leader
Amazon
03.2017 - 08.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Area Sales Manager
Vodafone
02.2015 - 03.2017
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
Territory Sales Manager
Coffee Day Beverages
09.2012 - 02.2015
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Partnered with cross-functional teams such as finance, operations, and customer service to ensure seamless order processing and delivery coordination within the territory.
Education
MBA - Finance And Marketing
Indian Institute of Planning And Management
Chennai, India 03.2010 - 03.2012
Skills
Partner Management
Team
Customer Service
Problem-Solving
Time Management
Business development and planning
Problem-solving abilities
Operations Management
Adaptability and Flexibility
Effective Communication
Active Listening
Goal Setting and Achievement
Team building
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Certification
Six sigma
Interests
Cycling, Reading & Travelling
Timeline
Six sigma
04-2022
Channel Relationship Manager
Amazon
12.2021 - Current
Station Manager
Amazon
05.2021 - 11.2021
Station Manager
Amazon
09.2019 - 04.2021
Channel Team Leader
Amazon
03.2017 - 08.2019
Area Sales Manager
Vodafone
02.2015 - 03.2017
Territory Sales Manager
Coffee Day Beverages
09.2012 - 02.2015
MBA - Finance And Marketing
Indian Institute of Planning And Management
03.2010 - 03.2012