Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
Timeline
Generic

Gowtham Reddy

Hyderabad

Summary

Dynamic IT professional with extensive experience at Invesco, specializing in Citrix Virtual Apps and Desktop infrastructure. Proven expertise in Ansible automation and AWS migrations, enhancing operational efficiency. Adept at incident management and change implementation, while fostering collaboration across teams to drive successful outcomes. Strong analytical skills complemented by a proactive approach to problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Adv Engineer 1 Infra Run

Invesco
Hyderabad
09.2022 - Current
  • Manage Citrix Virtual Apps and Desktop infrastructure for 2000+ users
  • Handle incidents and major incident and swat calls.
  • Implement changes by adhering to the change management process.
  • Configured ITSM tool to leverage the extend the ServiceNow capabilities like self-service features.
  • Migrated the applications and desktop to AWS servers as part of on-premises EMEA DC exit.
  • Performed patching using App layering.
  • Created Ansible playbook to automate windows patches for non app layering images which reduced significant amount of manual effort.
  • Configured uberAgent to monitor user experience, security analytics and Capacity planning.
  • Installed Illumio VEN agent on 30+ servers using ansible playbook.
  • Packaged IT admin applications such as Studio, Ivanti, SCCM using Chocolatey
  • Created Ansible role to install the packaged applications.
  • Deploying and destroying the AWS servers using terraform code.
  • Patching the AWS servers (Manual provision servers) using Chocolatey and Ansible

Associate IT Consultant

ITC Infotech
Bangalore
10.2021 - 08.2022
  • Publishing VDI's in CVAD 1912 to users over mutiple divisions.
  • Perform L2, L3 operations.
  • Daily health checks of XenApp and Citrix farm sanity check ups.
  • Assigning XenDesktop VDI's to the users and troubleshooting the issues.
  • Creating VDI's in MCS and updating the Machine Catalogs.
  • Troubleshooting User profile/ Application issues.
  • Installing windows and application patches on the server.
  • Responding to the incident and service requests and close the call within the SLA.
  • Installing and updating the VDA agent n Xen Desktops.
  • Creation of multiple DG's for Corresponding divisions.
  • Managing core CVAD administration: Catalog creation, VDI assignment and server management. Troubleshooting User profile/ Application issues.
  • Creating VDI's in MCS and updating the Machine Catalogs.
  • Responding to the incident and service requests and close the call within the SLA

Technical Support L2

Connectwise
Bangalore
06.2021 - 10.2021
  • Managing Citrix servers and applications hosted on the Citrix farm in various Citrix products like XenApp 6.5 , RDS.
  • Troubleshooting day to day escalations from L1/L2 support team.
  • Monitor the SLA adherence plan reports to be prepared and sent to stakeholders. Installation , configuration of XenApp server 6.5 & Citrix Client tools.

Analyst

HCL Technologies Pvt
08.2018 - 06.2021
  • Built Citrix virtual apps and desktops service infrastructure using 7.15 LTSR.
  • Executed planning, analysis, and implementation of cumulative updates post vendor release.
  • Performed regular Citrix site and farm management tasks in Citrix Studio.
  • Provisioned VDI and hosted shared desktop through MCS.
  • Created machine catalogs, delivery groups, and master images for pooled and dedicated catalogs.
  • Managed Storefront servers and monitored synchronization of Storefront propagation and IIS status.
  • Renewed and bound Public Key Infrastructure (PKI) and server or SSL certificates.
  • Oversaw L2/L1 operations team in Citrix support, providing assistance to domestic and international customers.

Education

Electronics and Communication Engineering -

Jain University
Bangalore
01.2018

Skills

  • Xenapp 6, 715
  • CVAD 1912, 2402
  • ADC
  • Citrix Cloud
  • App layering
  • Ansible
  • Chocolatey
  • SCCM
  • Terraform
  • Azure
  • AWS

Certification

AWS Cloud Practitioner, 12/23, 12/26

Accomplishments

  • Promoted from Engineer 2 to Advance Engineer 1 in 2 years working with Invesco.
  • Received Most Valuble Player Award for Automating Windows patching using Ansible

Timeline

Adv Engineer 1 Infra Run

Invesco
09.2022 - Current

Associate IT Consultant

ITC Infotech
10.2021 - 08.2022

Technical Support L2

Connectwise
06.2021 - 10.2021

Analyst

HCL Technologies Pvt
08.2018 - 06.2021

Electronics and Communication Engineering -

Jain University

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Gowtham Reddy