Microsoft office
Greeshma B K
HR Professional
Bengaluru
Summary
Experienced professional with a proven track record in successfully managing diverse projects and consistently delivering high-impact results. Decisive leader who approaches problem-solving with an analytical and flexible mindset. Recognized for exceptional problem-solving skills and the ability to seamlessly collaborate with cross-functional teams.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Sr. Associate
Amazon Development Centre (INDIA)
11.2021 - 10.2023
- Working with HR Operations, HR Compliance and Policies.The umbrella of HR Services includes the following teams: My HR teams of HR Services, Onboarding, Exits, Internal Transfers, Benefits, People Portal & Payroll Support and Data Management
- Assist queries via phone, chat, tickets, cases and email contacts into the shared service case management system related to amazon policies. Worked for US ticketing team.
- Managed payroll, benefits, absence management, wellness, safety, employee recognition and information and data departments to ensure optimal productivity
- Evaluate the current policy and procedural deficiencies, and devise as well as execute strategies to address and rectify these shortcomings.
- Increased customer service success rates by quickly resolving issues. Maintained high-quality standards by adhering to company policies and procedures during all interactions.
- Identify gaps in the supporting documentation and areas where the level of customer service could be improved driving increased numbers of questions/queries being resolved at first contact
- Demonstrating effective communication and cooperation with other team members (including other teams)
- Supported new hires through mentorship, helping them acclimate to the contact center environment more quickly.
- Balanced multiple priorities simultaneously while maintaining composure under pressure during peak call volume periods.
- Cross-trained and provided backup support for organizational leadership
Assistant Highway Engineer
L.N Malviya Infrastructure PVT LTD.
08.2019 - 02.2021
- Hands on experience in Project Coordination & Management.Development of documentation in support of Processes and Reporting.
- Streamlined project delivery through effective communication with stakeholders, timely decision-making, and efficient resource allocation during construction management activities.
- Collaborated with multidisciplinary teams to develop sustainable transportation solutions, incorporating environmental considerations into design decisions..
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports. Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Verified applicant references and employment details.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Assistant Highway Engineer (Engineer I)
AECOM INDIA PVT LTD.
09.2015 - 05.2019
- Overall project coordination, supervising and handling team members. Provided technical guidance to junior engineers by sharing knowledge of design principles, codes, standards, and industry best practices.
- Facilitated smooth project progression from conceptualization to completion by effectively managing contracts, schedules, budgets, and resources throughout all phases of the project lifecycle.
- Checked construction plans, design calculations or cost estimations for completeness, accuracy or conformity to engineering standards or practices.
Trainee Engineer
URS Scott Wilson PVT LTD.
10.2014 - 07.2015
- Was part of Technical and Financial Bid Evaluation team for 11 Contract Packages called under KSHIP-II Programme funded by both World Bank and ADB Bank.Responsible for Reporting to the Client on the various Physical, Technical and Financial aspects of the Project based on Inspections, Site visits and Tests during construction period and to Assist the KSHIP.
- Managed files and records for clients,Contractors and adhered to safety procedures to prevent breaches and data misuse.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
Education
M-Tech - Transportation Engineering
REVA ITM
Bengaluru, India 04.2001 -
B E - Civil Engineering
VCET
Puttur, India 04.2001 -
Skills
Excellent communication
Administrative expert
People management
Team supervision
undefinedAccomplishments
- Awarded as best performer for 6 quarters with 100% AES scores.
- Assisted the HR employees in chat process and worked in US process.
- Attended Cross Functional Training for US, UK, ROI, ZAF process.
- Guide the new My HR agents through the policies and process flow.
- Co-guided Internship students from REVA ITM, Dayanand Sagar, RASTA for 3 years (2016-2019) at AECOM.
- Internship at Centre for infrastructure, Sustainable Transport and Urban Planning (CiSTUP), Indian Institute of Science (IISc), Bangalore from 08/01/13 to 07/31/14, exposed to various projects under Transportation Engineering.
Personal Information
Marital Status: Married
Software
Allsec
Onbase
ADP Payroll
Panorama (Salesforce)/USC
SIM Ticketing Tool
Timeline
Sr. Associate
Amazon Development Centre (INDIA)
11.2021 - 10.2023
Assistant Highway Engineer
L.N Malviya Infrastructure PVT LTD.
08.2019 - 02.2021
Assistant Highway Engineer (Engineer I)
AECOM INDIA PVT LTD.
09.2015 - 05.2019
Trainee Engineer
URS Scott Wilson PVT LTD.
10.2014 - 07.2015
M-Tech - Transportation Engineering
REVA ITM
04.2001 -
B E - Civil Engineering
VCET
04.2001 -
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