Greeshma Raveendran
Bengaluru
Summary
IT professional with over 12 years of comprehensive experience, including 5 years specializing in Citrix XenDesktop 6.5 and 7.5 as a Level 1 Engineer. Proficient in VDI and hypervisor technologies, particularly VMware ESXi 6.7 and 7.0, with a strong focus on service requests, change management, and problem documentation in alignment with ITIL processes. Demonstrated expertise in managing and troubleshooting physical and virtual servers, leveraging tools such as HP ILO and HP OneView for optimal performance. Committed to delivering high-quality hardware support while effectively managing data stores and ensuring seamless operations across diverse IT environments.
Overview
2026
2026
years of professional experience
Work History
Associate Consultant Engineer
TCS
2016 - Current
- Installation, Configuration, Administration and Troubleshooting ,upgrade of ESX 6.x, vSphere 6.7,7.0 vCenter and managing performance of ESX servers and Virtual Machines
- Managing Windows server 2008/2012/2016 and Red hat 6,7,8 Hardware components, VMtools and resource pool, etc
- Working on VMware clustering like HA and DRS clusters using VC
- Creating and Deploying of Virtual Machines from Templates and creating Snapshots, Cloning of Virtual Machines for future Deployments
- Working on Migration concepts like Vmotion and cold migration, Storage Vmotion
- ESX server provisioning and troubleshooting.
- Configured storage LUNs for VMFS and raw disk mappings (RDM’s)
- Working on DR Test SRM activities configuring and implementation
- Responsible for deployment, configuration, maintenance, and trouble-shooting customer’s VMware Infrastructure
- Managing HP hardware using HP one view, iLO, On board administrator, blade servers, enclosures
- Experienced in administration of VMware ESX and ESXi Servers on HP C7000
- Configured HP Blade BL 360 & 460 using the Auto deploy PXE boot and non-PXE boot using iLO & Onboard Administrator Responsible for deploying, managing, and maintaining HP Proliant BL- blade servers.
Citrix and VDI Administrator
TCS
02.2016 - 05.2018
- Experience with Citrix XenApp/XenDesktop 6.5/7.x.
- Managing PVS images and provisioning.
- Experience with Citrix PVS.
- Monitoring and managing the VDI hypervisor console and creating VDI pools and allocating VDIs
- Delivered reliable support to users by troubleshooting VDI and Citrix application access problems
- Working knowledge of monitoring tools (Splunk, Spectrum).
Citrix Administrator
Wipro Technologies
05.2013 - 01.2016
- Install, configure, and maintain Citrix XenApp
- Support and manage Citrix XenApp farms, Citrix Delivery Controllers, Citrix StoreFront, and Citrix Receive
- Troubleshoot Citrix XenApp issues, including user logon failures, application crashes, and performance degradation
- Monitor server performance and application delivery
- Maintaining Application publishing server of all Citrix users and providing access.
- First & Second level support and responses to alerts generated from the servers
- Tracking and Co-ordination of all Citrix incidents & problems till resolution, Citrix user management (user permission addition/removal on applications) on XenApp 6.5 infrastructure
CAS Bank Application Support and Testing
Wipro Limited
02.2012 - 04.2013
- Administrator and End User Trainer
- Testing the Database by input the various parameters to provide the testing certificate
- Preparing test reports and involved in debugging Test cases
Education
Bachelor degree(B-Tech) - Computer Science Engineering
Indian Institute of Engineers (IIE)
New Delhi, India01.2019
Diploma - Computer Science
Nettur Technical Training Foundation
Bengaluru, India01.2011
HSC - Science
Govt.Higher Secondary School Kamballur
Kasaragod, India01.2008
SSLC - Kerala Board
St.Mary’s High School
Cherupuzha01.2006
Skills
- CITRIX XENAPP 50, 65 and XenDesktop 75 Version as a L1 Engineer
- Citrix environment administration
- VMware infrastructure administration
- VMware vSphere administration
- VMware ESXi management
- VMware Site Recovery Manager
- HPE Oneview
- vRealize Automation
Disclaimer
I hereby declare that the above specified information is true to the best of my knowledge and belief.
Timeline
Citrix and VDI Administrator
TCS
02.2016 - 05.2018
Citrix Administrator
Wipro Technologies
05.2013 - 01.2016
CAS Bank Application Support and Testing
Wipro Limited
02.2012 - 04.2013
Associate Consultant Engineer
TCS
2016 - Current
Bachelor degree(B-Tech) - Computer Science Engineering
Indian Institute of Engineers (IIE)
Diploma - Computer Science
Nettur Technical Training Foundation
HSC - Science
Govt.Higher Secondary School Kamballur
SSLC - Kerala Board
St.Mary’s High School