Summary
Overview
Work History
Education
Skills
Job Role Responsibilities
Major Responsibilities
Languages
Hobbies and Interests
Projects
Activities
Personal Information
Timeline
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GUDIMETLA VINEETH

Guntur

Summary

Dynamic retail banking professional with nearly 3 years of experience at ICICI Bank, excelling in sales strategy and client relationship management. Proven track record in driving revenue growth and enhancing customer engagement through effective communication and CRM software utilization. Adept at resolving complex customer inquiries and delivering tailored insurance solutions.

Overview

3
3
years of professional experience

Work History

Retail Branch Head (RBH)

Mahindra Finance
06.2025 - Current
  • Developed sales strategies to enhance customer engagement and drive revenue growth.
  • Managed daily operations of the sales team, ensuring effective communication and collaboration.
  • Assisted customers with product selection and provided detailed information.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Conducted market research to identify selling possibilities and evaluate customer needs.

Branch Manager

Edelweiss Life Insurance
Guntur
09.2024 - 05.2025
  • Assisted customers with policy inquiries and claims processing.
  • Explained policy coverage and benefits to customers clearly.
  • Resolved customer complaints efficiently and professionally.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Provided quotes on various types of insurance policies.
  • Advised customers on available coverage options that best fit their individual needs.
  • Greeted customers and provided prompt, courteous service.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Utilized CRM software to document customer interactions, feedback, and resolutions.

Branch Manager

ICICI Bank Ltd
10.2022 - 07.2024
  • Providing solutions to the customer queries and resolving them within the prescribed TAT.
  • Handled banking operations, cash, clearing, customer queries, audit, and compliance.
  • Providing banking solutions to the rising needs of the customers.
  • Sound knowledge of AML and KYC practices in banking.
  • Identifying any bugs, or product-related issues, and sharing them with the respective product team.
  • Responsible for the management of loan disbursements, including ensuring they are processed accurately and on time.
  • Joined ICICI Bank on October 25, 2021, as RM, Relationship Manager.
  • Promoted as Branch Manager on October 9, 2022.
  • Nearly 3 years of experience in retail branch banking.

Education

B. Tech - IT

Vasireddy Venkatadri Institute of Technology
Kakinada
01.2019

Intermediate -

Sri Chaitanya junior college
AP
01.2015

SSC -

JGF School
AP
01.2013

Skills

  • Sales strategy
  • Customer engagement
  • Insurance policy knowledge
  • CRM software
  • Client relationship management
  • Banking operations
  • Revenue growth
  • Sales management
  • Sales planning

Job Role Responsibilities

  • Providing solutions to the customer Queries and resolving within prescribed TAT.
  • Handled banking operations Cash, Clearing, Customer Queries Audit Compliance.
  • Providing banking solutions to the rising needs of the customers.
  • Sound knowledge about AML & KYC practices in Banking.
  • Identifying any bugs or product related issues and sharing them with the respective product team.
  • Responsible for the management of loan disbursements, including ensuring they are processed accurately and on time.

Major Responsibilities

  • Identify prospects and quality leads.
  • Regularly visiting and interacting with the customers to build relationship.
  • Follow up with the customers and close the leads like (Liability, Assets and fee income).
  • Responds to customers complaints and ensure customer satisfaction.
  • Managing Disbursements, ensuring compliance, monitoring non-performing assets, coordinating with internal teams, verifying documents, quality control.

Languages

  • English
  • Telugu

Hobbies and Interests

  • Playing cricket
  • Listening to music
  • Reading Books

Projects

Digital Notice Board using Raspberry pi3, Digital Notice Board

Activities

Attended Skill Improvement Program (SIP) C, Data Structures

Personal Information

  • Father's Name: Mr.G.Dayaratnam
  • Mother's Name: Mrs.G.Kotamma
  • Date of Birth: 10/30/97

Timeline

Retail Branch Head (RBH)

Mahindra Finance
06.2025 - Current

Branch Manager

Edelweiss Life Insurance
09.2024 - 05.2025

Branch Manager

ICICI Bank Ltd
10.2022 - 07.2024

B. Tech - IT

Vasireddy Venkatadri Institute of Technology

Intermediate -

Sri Chaitanya junior college

SSC -

JGF School
GUDIMETLA VINEETH