Guha Priya
Retail Banking, Back Office Operations
Hyderabad
Summary
A seasoned professional with nearly 30 years of commendable success in: Banking operations, Training, Compliance, Back-office operations. Business development.
Overview
31
31
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Deputy Vice President
SBM Bank (India) Ltd
12.2024 - Current
- Spearheading the entire gamut of branch operations.
- Retail loan operations: personal loans, mortgage loans, housing loans.
- Trade finance operations: issuance of LC, bank guarantees, and handling of inward and outward remittances.
- Managing the branch service scorecard.
- Managing customer-centric banking operations and ensuring service excellence by achieving delivery and service quality norms.
- Liaising with clients, redressing queries and issues, and resolving crucial and pending complaints at the branch level.
- Managed the bank’s compliance with all applicable laws and regulations, including anti-money laundering (AML) and know your customer (KYC).
- Reviewed account opening documents for completeness and accuracy, in accordance with established guidelines.
- Assisted management in developing strategies to enhance operational efficiency within the Bank's Compliance Department.
- Participated in special projects related to risk assessment or audit preparation when needed by management.
- Conducting risk assessments on all products and services to ensure compliance with regulations.
- Preparing new policies and SOP documents.
- Created training programs for employees on various banking products and AML. Provided training to employees on AML policies and procedures, as well as other regulatory requirements.
- Collaborated with auditors in standardization to implement various processes and procedures.
- Developed a comprehensive customer due diligence policy based on KYC requirements.
- Highlight: Rewarded with the SBM Bank India Best Annual Overall Performance Award for the FY year 2023-2024 and 2024-2025.
Asst. Vice President II
SBM Bank (India) Ltd
05.2022 - 12.2024
Asst. Vice President
SBM Bank (India) Ltd
04.2020 - 04.2022
Deputy General Manager
Karvy Data Management Services Limited
07.2018 - 03.2020
- Overall customer service delivery of the BFS service line
- Identifying and short-listing vendors for any outsourced activity
- Customer relationships & Customer interaction of the BFS service line
- Creating standard operating procedures & propagating the service concept with the BFS service line internally
- Managing Overheads
- Working along with the sales delivery for pre sales solutioning, estimation, joint strategizing and planning with sales for new client acquisition.
- Ensure each branch and spoke locations meet/ exceed the set benchmarks on various key performance areas.
- Client relationship – ICICI Bank, Kotak Mahindra Bank, Axis Bank , Citibank CMS, Bank of Maharashtra, SBI challan Processing, Ratnakar Bank & Yes Bank.
Asst. General Manager
Karvy Data Management Services Limited
12.2014 - 07.2018
Deputy Branch Head, Somajiguda Branch
Kotak Mahindra Bank Ltd.
11.2012 - 12.2014
- Highlight: Rewarded with Best Employee Award in AP for the FY year 2011 – 2013
Branch Head, Dilsukhnagar Branch
Kotak Mahindra Bank Ltd.
05.2010 - 11.2012
Operations Head, Somajiguda Branch
Kotak Mahindra Bank Ltd.
09.2007 - 04.2010
- Managed different verticals of bank inclusive of Priority Banking, Trust & Association, Corporate Salary Team, Govt. Institutions, etc.
Deputy Manager
Axis Bank Ltd.
10.2000 - 09.2007
Executive Assistant (Operations) - Retail Wing
Bank of Bahrain & Kuwait BSC
01.1995 - 10.2000
- Highlight: Received Best Employee of the Month Award for Aug’96, Feb’98, May’99, Jun’99 & Oct’99 for exemplary performance
Education
MA -
Osmania University
Hyderabad01.1996
BA - undefined
Osmania University
Hyderabad01.1994
Skills
Group leadership
Strategic planning
Coaching and mentoring
Decision-making
Certification
NSDL Training
Personal Details
- Date of Birth: 6th August 1974
- Father Name: V Parameshwara Gurukkal
- Address: H No.: 2-248, Street No.: 4, Vaninagar, Malkajgiri, Hyderabad - 500047
Timeline
Deputy Vice President
SBM Bank (India) Ltd
12.2024 - Current
Asst. Vice President II
SBM Bank (India) Ltd
05.2022 - 12.2024
Asst. Vice President
SBM Bank (India) Ltd
04.2020 - 04.2022
Deputy General Manager
Karvy Data Management Services Limited
07.2018 - 03.2020
Asst. General Manager
Karvy Data Management Services Limited
12.2014 - 07.2018
Deputy Branch Head, Somajiguda Branch
Kotak Mahindra Bank Ltd.
11.2012 - 12.2014
Branch Head, Dilsukhnagar Branch
Kotak Mahindra Bank Ltd.
05.2010 - 11.2012
Operations Head, Somajiguda Branch
Kotak Mahindra Bank Ltd.
09.2007 - 04.2010
Deputy Manager
Axis Bank Ltd.
10.2000 - 09.2007
Executive Assistant (Operations) - Retail Wing
Bank of Bahrain & Kuwait BSC
01.1995 - 10.2000
BA - undefined
Osmania University
MA -
Osmania University