Gulam Sabir
New Delhi
Summary
Results-driven professional in sales and operations management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
14
14
years of professional experience
Work History
Area Sales Manager
Max@Home, Max Healthcare
New Delhi
07.2019 - Current
- Implemented innovative approaches for increasing brand awareness among target audience.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Directed and coordinated products, services and sales activities.
- Analyzed sales data to determine areas of improvement for the organization.
- Identified prospects to build new business partnerships and pipelines.
- Monitored sales team performance and provided effective training to help each reach targets.
- Tracked sales goals and reporting results as necessary to upper management.
- Developed pricing policies and negotiated contracts with customers.
- Doctor's payout: weekly visit at the patient's home address for feedback.
- Resolving the queries of the Client within TAT.
Senior Executive
Nayati Hospital
Mathura
08.2016 - 09.2019
- Handling all kinds of queries and providing a proper solution.
- Guiding the patients for investigations and all billings.
- Handling corporate billing (ECHS, CGHS, ESI, etc.)
- Roastering the Staff.
Patient Care Executive
Max Healthcare
New Delhi
05.2014 - 07.2016
- Handling inbound and outbound calls, resolving customers' queries.
- Booking appointments for the OPD and briefing for health packages.
- Close the escalation with proper RCA and CAPA.
- Data analysis, working on footfalls, and preparing MIS.
- Working with the Marketing team for promotional activities.
- OPD billing (doctor consultations, radiology billing, blood test billing, health packages billing, etc.).
- Preparation of duty rosters.
Guest Relations Executive
Med World India Pvt Ltd
New Delhi
03.2011 - 04.2014
- Escort Patient From Airport to Hospital.
- Arranging the appointments and meeting with doctors.
- Assisted the patients for the billing process.
- Assist services for Logistics, guest house, Tickets booking, visa extension) .
- Financial Counselling and Estimate.
- Transplant Coordination (NOC, Documentation and estimates.
Education
MBA - General Mangement
I E C College of Engineering And Technology
Himanchal Pradesh08-2019
Accomplishments
- Covid Warrior Award : 2019-20
- Gem Award : FY:2021-22
- Sales Performer of the year :FY : 2022-23
- Sales and Marketing Award : H2 FY 2023-24
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Area Sales Manager
Max@Home, Max Healthcare
07.2019 - Current
Senior Executive
Nayati Hospital
08.2016 - 09.2019
Patient Care Executive
Max Healthcare
05.2014 - 07.2016
Guest Relations Executive
Med World India Pvt Ltd
03.2011 - 04.2014
MBA - General Mangement
I E C College of Engineering And Technology
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