Summary
Overview
Work History
Education
Skills
Timeline
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GUNJAN CHAUDHARY

GUNJAN CHAUDHARY

Gurugram

Summary

Strategic leader with over 4 years of experience in business operations and strategic development. Achieved a 30% revenue increase through SAAS demand analysis and a 40% improvement in CRM user adoption rates. Proficient in Salesforce, leading to a 10% rise in marketing conversion rates and a 15% reduction in marketing expenditure variances. Proven leader in business reviews, resulting in a 15% increase in lead conversions. Committed to driving business growth through data-driven decision-making and cross-functional collaboration.

Overview

4
4
years of professional experience

Work History

Senior Associate

Exotel, Gurugram
09.2023 - 05.2024
  • Ensured data accuracy and completeness in both marketing and
  • CRM databases, achieving a data accuracy rate of 75% and main- taining a database completeness score of 80%
  • Utilized Tableau for advanced data visualization, providing in- sightful dashboards for real-time monitoring
  • Tracked and analyzed marketing campaign performance, achiev- ing a 10% increase in conversion rates through optimized tech- nology utilization and a 15% reduction in marketing expenditure variances against budget allocations
  • Provided training sessions for the marketing and sales teams, resulting in a 20% improvement in CRM user adoption rates and a 25% increase in lead conversion rates
  • Developed and maintained quarterly revenue forecasts within tolerable ranges, achieving a forecast accuracy of +/- 5% and gradually reducing the tolerable range to less than 2% by Q1 of
  • FY 25.

Operations Specialist

Procol, Gurugram
09.2022 - 08.2023
  • Founder’s Office, Led business reviews, presented metrics to Founder’s Office for data-driven decisions
  • Collaborated on a team performance dashboard, boosting pro- ductivity and reducing bottlenecks
  • Developed revenue analysis dashboards, identifying trends and areas for improvement
  • Conducted SAAS demand analysis, optimizing product offerings, and increasing revenue by 30%
  • Salesforce expert in configuration, user management, and cus- tomizations for optimal performance
  • Utilized Salesforce tools for reporting and analytics, enhancing operational efficiency and CRM.

Operations Associate

11.2021 - 08.2022
  • Analyzed and transformed data for reporting and KPI tracking
  • Managed CRM (Lead Squared) and produced sales team reports using Google Sheets and MS Excel
  • Created sales process dashboards in company reporting systems
  • Oversaw weekly, monthly, and quarterly dashboard production, sparking management discussions.

08.2021 - 11.2021
  • Negotiating favorable partnership agreements to align with busi- ness goals and strategies for mutual benefit
  • Monitoring partner-generated lead performance, engaging with counselors, and optimizing lead conversion

Business Development Associate

BYJU’S
06.2020 - 07.2021
  • Autonomously handled entire product sales cycle: pitched to customers, managed document verification, and facilitated pay- ment processing for transactions..

Manager

01.2015 - 01.2018
  • Strategic Alliance and Partnerships upGrad

Education

B.Sc. - Chemistry

The Maharaja Sayajirao University

Skills

  • Revenue/Sales Operations Management
  • Business Strategy Development
  • Data Analysis & Reporting Process Improvement
  • Cross-functional Collaboration
  • CRM Administration
  • Pipeline Management Forecasting
  • Planning Performance Metrics Tracking
  • Market Research
  • Google Suite
  • Salesforce
  • Process Improvement

Timeline

Senior Associate

Exotel, Gurugram
09.2023 - 05.2024

Operations Specialist

Procol, Gurugram
09.2022 - 08.2023

Operations Associate

11.2021 - 08.2022

08.2021 - 11.2021

Business Development Associate

BYJU’S
06.2020 - 07.2021

Manager

01.2015 - 01.2018

B.Sc. - Chemistry

The Maharaja Sayajirao University

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