Summary
Work History
Education
Skills
Timeline
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Gurtej Singh

Gurtej Singh

New Delhi, Delhi

Summary

Results-driven Upselling & Customer Sales Executive with experience in telecom voice process and mobile customers. Skilled in identifying customer needs, promoting value-added services, upgrading plans, and increasing revenue through cross-selling and upselling techniques. Strong communication skills with a proven ability to achieve sales targets while maintaining high customer satisfaction and quality standards.

Work History

Upselling & Customer Service Associate

Tech Mahindra
02.2026 - 03.2026
  • Managing voice-based customer interactions for telecom clients.
  • Identifying sales opportunities during service and billing calls.
  • Upselling upgraded broadband plans, data packs, and premium features.
  • Handling retention calls and preventing churn through better plan offerings.
  • Meeting monthly sales and revenue targets.
  • Maintaining SLA, quality compliance, and accurate documentation.
  • Following structured sales pitch and objection-handling techniques.

Education

B.com -

Himalayan Garhwal University
01-2022

12th -

NIOS
01-2018

10th -

CBSE
01-2016

Skills

  • Strong persuasion & negotiation skills
  • Excellent verbal communication
  • Target-oriented mindset
  • Ability to work under pressure
  • Time management & multitasking
  • Adaptable & quick learner

Timeline

Upselling & Customer Service Associate

Tech Mahindra
02.2026 - 03.2026

B.com -

Himalayan Garhwal University

12th -

NIOS

10th -

CBSE

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Gurtej Singh