Cricket, listening music and devotional speakers
Gurvinder Singh Rattan
Manager
Kota
Summary
Dynamic leader with a proven track record at enhancing customer satisfaction and mentoring teams for peak performance. Skilled in MS Excel and effective communication, adept at resolving conflicts and boosting employee productivity. Successfully managed corporate and wedding bookings, significantly contributing to profitability and operational efficiency.
Overview
15
15
years of professional experience
Work History
Manager
ALL SEASONS RESTAURANT & BANQUETS
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Asst. Manager Front Office
Hotel Lilac
01.2016 - 01.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Reservations Executive
Surya Group of Hotels
01.2014 - 01.2016
- Handling 03 Hotels Rooms of Durga Group of Hotels Kota.Handling Corporate bookings,Events,Seminar,Meetings etc and creating quotations for marriage rooms bulk bookings etc.
Sr. Executive Front Office
Surya Group of Hotels
01.2012 - 01.2014
Front Office Assistant
Surya Group of Hotels
01.2010 - 01.2012
Education
R.B.S.E. (X) - undefined
Ajmer, RajasthanR.B.S.E (XII) - undefined
Ajmer, RajasthanGraduate - undefined
Kota University
Kota, RajasthanSkills
Windows XP
Windows 2000
MS Excel
Windows 7
MS Office 2007
MS Word 2003
Personality Traits
- Positive attitude
- Quick learner
- Energetic
- Self-motivated
- Fire in belly for growth
- Hard worker
- Always positive towards any situation
- Capable to work into corporate world
Personal Information
- Father's Name: Late.Ranveer Singh Rattan
- Date of Birth: 10/18/86
- Nationality: INDIAN
- Marital Status: UnMarried
Disclaimer
I hereby declare that the above information is true and correct for the best of my knowledge and skills.
Interests
Timeline
Manager
ALL SEASONS RESTAURANT & BANQUETS
01.2023 - Current
Asst. Manager Front Office
Hotel Lilac
01.2016 - 01.2022
Reservations Executive
Surya Group of Hotels
01.2014 - 01.2016
Sr. Executive Front Office
Surya Group of Hotels
01.2012 - 01.2014
Front Office Assistant
Surya Group of Hotels
01.2010 - 01.2012
R.B.S.E. (X) - undefined
R.B.S.E (XII) - undefined
Graduate - undefined
Kota University