Gyanendra
Gurugram
Summary
Responsible retail professional with excellent service and interpersonal skills. Seeking to use proven skills in problem solving and communication to provide expert service to customers. Maintained 95% customer satisfaction and less than 15% repeated caller.
Overview
4
4
years of professional experience
Work History
Senior Associate
wipro
Delhi
12.2020 - 04.2023
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Improved customer service feedback scores through outstanding service.
- Cultivated collaborative culture and mentored junior staff.
Senior Executive
Teleperformance Global Services Pvt. ltd
09.2019 - 06.2020
- Communicated with industry partners to build valuable relationships and achieve operational targets.
Education
Bachelor of technology -
Mangalayatan University
01.2018
Skills
- Schedule Management
- Verbal and Written Communication
- Relationship Building
- listening
Language
- English
- Hindi
Additional Information
- I, Gyanendra, hereby declare that the information contained herein is true and correct to the best of
my knowledge and belief.
Timeline
Senior Associate
wipro
12.2020 - 04.2023
Senior Executive
Teleperformance Global Services Pvt. ltd
09.2019 - 06.2020
Bachelor of technology -
Mangalayatan University
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