Hafijul Uddin
Mumbai
Summary
Experienced and proactive Front Office offering 6 years of progressive warehouse settings serving Hospitalities needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Front Office Executive
MUMBAI METRO
Mumbai
11.2022 - 01.2024
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Tracked daily attendance records of employees coming into work each day.
Front Office Executive
OCEAN SUITES
Mumbai
01.2021 - 10.2022
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Organized filing systems for patient records and other documents according to company standards.
Front Office Executive
Zaid International
Mumbai
12.2018 - 03.2020
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Organized incoming mail and distributed it accordingly.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Managed customer complaints and rectified issues to complete satisfaction.
Front Office Executive
Lake Bloom Residency
Mumbai
03.2017 - 11.2018
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Tracked daily attendance records of employees coming into work each day.
- Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
Education
Associate of Arts - ARTS
ARSH (CBSE)
NAGALAND03.2015
Skills
- Operations Management
- Staff Development
- Workforce Management
- Performance Management
- Customer Relationship Management (CRM)
- Team Leadership
Languages
Hindi
First Language
English
Beginner
A1
Bengali
Beginner
A1
Timeline
Front Office Executive
MUMBAI METRO
11.2022 - 01.2024
Front Office Executive
OCEAN SUITES
01.2021 - 10.2022
Front Office Executive
Zaid International
12.2018 - 03.2020
Front Office Executive
Lake Bloom Residency
03.2017 - 11.2018
Associate of Arts - ARTS
ARSH (CBSE)
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