HANEESH KUMAR

• Handled Amazon SAFE-T claims by reviewing order disputes, seller reimbursement requests, and policy compliance. Investigated transaction details, analyzed supporting evidence, and made claim decisions in accordance with Amazon guidelines while maintaining high accuracy and customer satisfaction.
• Collaborated with cross-functional teams to resolve complex claim cases, identify root causes, and ensure timely claim resolution while adhering to service-level agreements (SLAs).
• Managed Amazon Weight Handling Fee (WHF) operations by analyzing product weight, dimensions, transportation distance, and warehouse storage duration to ensure accurate fee calculations. Reviewed seller fee disputes, validated billing data, and resolved discrepancies in accordance with Amazon policies and operational guidelines.
• Worked on monthly, quarterly, and yearly fee assessments influenced by seller performance categories, shipment characteristics, and fulfillment metrics. Collaborated with internal stakeholders to investigate complex cases, improve process accuracy, and deliver timely resolutions while maintaining quality standards.

• Managed end-to-end Amazon Catalog Operations, including ASIN creation, listing optimization, product classification, and catalog quality improvements across multiple product categories.

• Resolved complex catalog and seller escalation issues while driving process improvements through stakeholder collaboration, SOP enhancements, training initiatives, and quality-focused operational support.

• Oversaw ASINs exceeding the Kill Threshold, adjusting promotions using the BOSS Tool.
• Validated external pricing recommendations and monitored Buy Box pricing.
• Investigated and corrected price errors by reviewing order history.
• Maintained accurate product listings and provided responsive customer service.

• Provided specialised vendor solutions to high-net-worth clients.
• Reactivated dormant accounts by ensuring proper documentation.
• Monitored money market reconciliations and facilitated chequebook orders.
• Ensured thorough account management by overseeing compliance.

• Handled billing queries for Optus telecom process, assisting customers in understanding their account details.
• Monitored customer plans and bills, managing service upgrades and product inquiries.
• Delivered email and chat support to Australian clients, ensuring timely resolution of inquiries.

• Verified documents and processed subsequent steps according to SOP, ensuring compliance and accuracy.
• Monitored and updated customer details in SAP and other applications to maintain data integrity.
• Ensured high-quality service delivery to US clients through effective communication.
• Processed reactivation requests for FMIP feature, facilitating seamless user experience for Apple customers.

• Accessed data through SAP and applications to streamline operational tasks.
• Verified documentation for P&G US clients to ensure compliance and accuracy.
• Assisted clients with account access and service requests to enhance satisfaction.
• Maintained accurate product listings and provided responsive customer service.