Haran E
Subject Matter Expert
Chennai
Summary
Senior Process Executive with experience in healthcare medical testing operations, including test data processing, report validation, and quality checks. Strong knowledge of SOP adherence, HIPAA compliance, and maintaining accuracy in laboratory and patient records.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Process Executive
Cognizant Technology Solutions Ltd
09.2025 - Current
- Worked in a non-coding role, performing manual clinical validation, business analysis, and audit activities for Cigna healthcare systems.
- Analyzed business and clinical requirements, translating them into test scenarios and validation checkpoints.
- Reviewed and audited test cases, ensuring alignment with business rules, clinical guidelines, and regulatory standards.
- Coordinated with developers, QA teams, and business stakeholders to clarify requirements and support issue resolution.
• Ensured compliance with HIPAA and internal quality standards throughout audit and validation processes.
Technical Support Engineer
MOVAT technologies Private Limited
11.2023 - 08.2025
- Documented solutions, bugs, and player feedback to support QA/testing teams and improve future patches/updates.
- Used internal tools and CRM systems (e.g., Salesforce) for ticket management, customer verification, and case tracking.
- Created, updated, and closed support cases within Salesforce, ensuring accurate tagging, priority assignment, and timely resolution according to SLA targets.
Technical Support Engineer
iopex Technology
05.2023 - 11.2023
- Provided timely and effective technical support for Arlo Security Camera products and subscription services, resolving customer issues with high satisfaction.
- Diagnosed and resolved hardware and software issues for clients, enhancing system performance and reliability.
- Managed customer inquiries through various communication channels, maintaining high customer satisfaction and quick issue resolution.
Product Support Engineer
Sutherland Global Services
10.2021 - 04.2023
- Provided technical support for product issues, ensuring timely resolution and customer satisfaction.
- Collaborated with engineering and manufacturing teams to identify and resolve product defects and improve quality.
- Developed and maintained detailed documentation of product issues, solutions, and updates for internal teams and customers.
- Worked as an acting TL and lead the teams with good productivity and quality.
- Worked in both International Voice and non-voice process.
Education
Bachelor's of Mechanical Engineering -
Rohini College of Engineering and technology
Kanyakumari04.2019
Skills
Clinical & Healthcare Domain Knowledge
Business Requirement Analysis
Clinical & Claims Audit
Manual Testing (No Automation)
Interests
Film Making, Dance, Photography, Gaming
Timeline
Senior Process Executive
Cognizant Technology Solutions Ltd
09.2025 - Current
Technical Support Engineer
MOVAT technologies Private Limited
11.2023 - 08.2025
Technical Support Engineer
iopex Technology
05.2023 - 11.2023
Product Support Engineer
Sutherland Global Services
10.2021 - 04.2023
Bachelor's of Mechanical Engineering -
Rohini College of Engineering and technology