Pavithra K
Senior Process Executive
Bangalore,KA
Summary
To work in a reputed organization with a challenging environment and strive towards achieving the company growth and personal growth through continuous learning.
Overview
3
3
years of professional experience
Work History
Senior Process Executive
Infosys
06.2014 - 04.2017
- (2 years 9 months of experience) on Order management for US Telecommunication Company Process: Supply Chain Management Order Management: Sales Quoting & Approval Desk.
- SQuAD is a process where we support the Sales Team by way of creating Quotes/Pricing Proposals for the services that are requested by the customers.
- Will take agreement forms if customer interested to take the service & provide the agreement details to account director & inform to client.
- Customer negotiations through email or chat.
- Once we get the approvals from Account Directors, we will provide the service detail to Tech team to install the service.
- We also approve the quotes that are generated by the Sales Team after verifying pricing and discounts/margin review.
- Handling Client requests and queries.
- Customer service-related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
- Making changes according to the request in the applications Using Citrix applications.
- Maintaining data in the Excel sheets.
- Maintaining a good relationship between Client & Customer.
- Responsible for delivering high-level customer service and ensuring on time.
- Transaction Monitoring, SLA Adherence and Escalation Handling for the Team.
- Handling monthly calls to discuss on Team performance where we stand.
- Responsible for training new joiner on various aspects and Maintain the knowledge base of process training documents.
- Anchoring Team Huddles and sharing the updates with the team.
- Preparing the monthly Consolidate Tracker and send to Client.
- ETL (Early Termination Liability) is prior to the end of the term, the customer terminates the Agreement or any Service Order(s) for any reason other than material breach, the Customer must pay immediately all the monthly recurring charges associated with the terminated Service(s) for the balance of the term.
Education
BA - undefined
Davanagere University
BSc - Computers
Sri
Computer Knowledge
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Pavithra K
Skills
Certified in T100 S&F domain trainingundefined
Additional Information
- Achievements: , Received two I-STAR Awards’ for a stellar performance and critical contribution in achieving organization goals in FY 2014-15 & FY 2015-16 I won 4 times R&R awards and 9 times Spot award in my career
Timeline
Senior Process Executive
Infosys
06.2014 - 04.2017
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Pavithra K
BSc - Computers
Sri
Computer Knowledge
BA - undefined
Davanagere University
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