- Traveling and exploring
- Photography
- Sustainability Supply chains
- Green Technology and Innovation
HARDIK ANAND
Ahmedabad
Summary
Dynamic Platform Operations Manager with a commitment to enhancing operational workflows. Spearheaded initiatives that improved marketplace liquidity and seller engagement. Committed to delivering exceptional customer experience while aligning team efforts with strategic business goals.
Overview
11
11
years of professional experience
Work History
Manager, Platform Operations
BiofuelCircle Private Limited
Pune
09.2021 - Current
- Directed platform operations, optimising workflows in response to business demands.
- Developed and implemented operational processes to improve deal conversion, turnaround time, and customer experience.
- Enhanced platform capabilities and automated operational workflows through cross-team collaboration.
- Collaborated with leadership to implement strategic initiatives, enhancing marketplace growth and profitability.
- Improved marketplace liquidity by increasing active Sellers and optimizing trade execution.
- Led a team responsible for seller engagement, pricing negotiations, and transaction execution.
- Monitored key performance indicators, ensuring timely trade closure and fulfilment.
Quality Analyst
Lintel Technologies
Ahmedabad, IN
10.2020 - 02.2021
- Utilised quality monitoring and data management system to track performance metrics at team and individual levels.
- Developed call monitoring formats and quality standards to enhance evaluation processes.
- Provided constructive feedback and facilitated regular discussions to improve team performance.
- Attended calibration sessions to maintain consistency in internal evaluations.
- Assisted customers by addressing inquiries and resolving issues promptly.
CSE
Etech Global Services
Ahmedabad, IN
10.2019 - 06.2020
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns
- Resolved customer complaints by providing timely solutions and alternatives, ensuring follow-up to confirm satisfaction
- Maintained and exceeded established quality, compliance and customer service standards.
- Adhered to communication procedures and guidelines to ensure compliance
- Identified potential products or services for management by analysing customer information and needs
Back Office Executive
Ttec
Ahmedabad, IN
01.2018 - 05.2019
- Achieved quality and productivity targets according to expectations.
- Provided insights for selection and implementation of new systems to improve operational efficiency
- Collaborated on line of business projects to ensure compliance with defined requirements
- Created and validated merchant offers to enhance service offerings
Floor Support
Tech Mahindra
Ahmedabad, IN
07.2016 - 10.2017
- Coached and trained employees on strategies for resolving complex issues and managing challenging customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Implemented best practices to improve operational efficiency to enhance team productivity and streamline workflow.
- Evaluated employee performance and provided feedback to enhance skills and effectiveness.
CSA
Medusind
Ahmedabad, IN
02.2015 - 07.2016
- Investigated and appealed denied claims to secure rightful payments
- Requested reprocessing of claims or prepared and submitted corrected claims to insurance companies for payment
- Reviewed outstanding claims to determine necessary actions and contacted insurance companies for status updates
- Perform analysis of accounts and understand the reasons for underpayment, documentation of the reasons for denials
- Achieved monthly and quarterly goals and objectives
Education
SSC -
11-2010
HSC -
12-2012
B Com -
10-2016
Company Secretaries -
Skills
- Marketplace Operations
- Process improvement
- Pricing strategy
- Business Intelligence
- Strategic planning
- Pricing negotiation
- Strategic planning
- Cross-functional collaboration
- Team leadership
- Decision Making
- Risk Management
- Customer relations
- Effective communication
- Risk Management
Interests
Accomplishments
- Performance Excellence Award
- Team Excellence Award
- Enthusiastic Learner Award
Timeline
Manager, Platform Operations - BiofuelCircle Private Limited
09.2021 - Current
Quality Analyst - Lintel Technologies
10.2020 - 02.2021
CSE - Etech Global Services
10.2019 - 06.2020
Back Office Executive - Ttec
01.2018 - 05.2019
Floor Support - Tech Mahindra
07.2016 - 10.2017
CSA - Medusind
02.2015 - 07.2016
Best High School - SSC,
Best High School - HSC,
Gujarat University - B Com,
Navkar Institute - Company Secretaries,