Haresh Maitreya

• Designed and implemented solution architectures for complex client needs.
• Developed detailed Statements of Work (SoW) to define project scope and deliverables.
• Created SOPs for CtrlS service offerings to streamline processes.
• Provided technical guidance on infrastructure migration strategies.
• Collaborated with cross-functional teams for optimized solution delivery.
• Assessed client requirements to align technical solutions with business objectives.
• Ensured compliance with best practices in service operations and quality standards.

• Incident, problem, and Change management
• Project management and service delivery
• Acting as a primary escalations interface for day-to-day high impact & visible production issues
• Working closely with peer teams to deliver high availability and optimum performance for customers
• Identify and drive process improvement initiatives within team
• Automation
• Conduct risk assessment and develop mitigation plans
• Responsible for coaching and mentoring team members
• Reporting on daily activities, warm shift hand-offs, monthly metrics reporting, coordination with US, India resources for getting day's job done
• Develop and support routine operational activities with automation
• Recruitment, performance, and talent management.
• Improved customer satisfaction by streamlining processes and implementing new strategies.

• Leading a global team for various JPMC storage portfolios.
• As a lead for Enterprise Storage, helping define culture, hiring, growth and development of engineers
• Leadership in delivery of 24/7 infrastructure operations and KPI compliance
• Regular status meetings with counterparts, weekly dashboards highlighting progress, risks, and challenges
• Status meetings with Senior Management and line of business
• Resolving operational issues
• Managing day-to-day operations of shift, ensuring team in India is staffed and SLA commitments are met
• Managing engineers in team effectively to keep their focus on customers as well as develop their own career
• Personnel management ensuring engineers have what is needed to provide best-in-class support
• Select, hire, train and evaluate employees to enhance their performance and development
• Manage day-to-day operations of shift, ensuring team in India is staffed and SLA commitments are met
• Handling escalations from L2 & L3 teams
• Financial objectives like budgeting by forecasting requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Developed systems and procedures to improve operational quality and team efficiency.

Key Responsibilities: Tech Lead.

• Took responsibility as interim manager during the absence of Sr. manager.
• Meetings with vendor (EMC, NetApp, etc.)
• Providing the storage requirement to the team for implementation.
• Meetings with Datacenter operations for Grid location for Equipment Placement.
• Change management (ITSM).
• On-call escalation support during the installations.
Project: Storage Reclamation - Reclaimed 384TB of storage in 3 months resulting $20800 approx. savings to LOB.

Tech. Responsibilities:
• SME in Storage provisioning: Symmetrix - V-Max series, DMX series, CLARiiON.
• Experience in Symcli for disk allocations, de-allocations, and troubleshooting.
• Coaching team members on new processes and tools.

Technology: EMC Symmetrix, NetApp Filers.
Internal storage Design and Build activities for various banking divisions.

• Providing end-to-end implementation support for EMC Global customers, on Microsoft Windows Server Operating Systems, EMC Storage, and applications.
  Worked on Service Requests opened by customers remotely which involved:
• Host to storage implementation.
• EMCReports (grabs) Analysis Taking remote connection to Host for in-depth analysis.
• Engaging PSE for hardware checks Collaborating with Switch, CLARiiON, VMware and other specialist teams.
• Contributed ideas to internal KB Articles on Symmetrix Config locks and Symmetrix Management Console (SMC)
• Written EMC KB Articles (emc244744, emc232553, emc241923) Provided brown bag sessions to team on how to analyze Symmetrix Health Check logs, Symmetrix performance, and Host Errors on Symmetrix.
• Basics knowledge of EMC Control Centre.
• Good Implementation and Troubleshooting skills on: PowerPath, Solutions Enabler, Time Finder, SRDF, SMC – Symmetrix Management Console.
• Optimizer Symmetrix Performance Analysis

• Involved in GE-NBC Host Migration.
• HP – RISC to HP – Itanium. Took responsibility of Storage Administrator.

Responsibilities: LUN Migration, Provisioning, Installing, and configuring recovery, replication, fault tolerance, back-up software's on newly configured hosts.

• Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
• Optimized system performance by identifying and resolving complex technical issues.

Client: EMC PSE-Lab

• Worked extensively on EMC Legacy Symmetrix and DMX Series Storage Systems.
• Maintenance and troubleshooting of EMC products like Symmetrix, DMX and Connectrix.
• Planning and implementing code upgrades/patches.
• Daily Role is to work on Service Requests (SRs) from Oracle CSI, based on priority to meet SLA. Upon accepting SR, remotely dial into Symmetrix, review error logs and will work on error which dialed home. On investigating errors will take decision whether to replace FRU or it can be recovered on first occurrence. Will refer EMC Knowledge Base- PRIMUS for accurate debug procedures.
• When the severity of error is beyond scope, escalate SR to concerned SME for further proceedings. Will be trained on error upon completion of debugging by SMEs/Trainers.
• Provided guidance and mentored less-experienced staff members.
• Tuned systems to boost performance.

• Provided extensive Product support (Chat) for HP/Compaq Notebooks
• Troubleshooting of Windows XP, Windows 2000, Windows 98
• Performance monitoring and tuning
• Maintenance and troubleshooting of Notebooks Hardware and Networking
• Part of HP Revenue Generation Program.

• Took on the role of providing voice-based technical support for Symantec Products.
• Troubleshooting Symantec Norton Internet Security, Norton Anti-Virus, Norton Personal Firewall, Norton System Works, and Windows XP.