Harikrishna Bondiga

ServiceNow Developer with expertise in ITSM and web development, focused on enhancing service catalogs and optimizing onboarding processes. Proven track record of improving user experience and operational efficiency through strong collaboration and problem-solving skills. Proficient in JavaScript, dedicated to delivering high-quality solutions.

• Flow Designer Micro Certification
• ITIL V4 Certification
• ITSM Troubleshooting and Technical Skills Certification from Udemy

Onboarding Application, MACK-Ship Management (NiBiKi), Release Management Specialist, ServiceNow Admin, To streamline the employee onboarding process by developing a Service Catalog item that allows managers to submit onboarding requests for new hires. This service catalog item automatically routes tasks to multiple departments., Understanding the requirements from the Client., Design and configure the Service catalog which includes creating new catalog items and Modifying the Existing service catalogs., Worked for IT Service management modules of Incident, Problem, Change Management., Involved in customizing the form design and layout for Incident, Problem, Change Management., Manage users, groups and roles including Creating Users., Manage and assign roles to users and Groups., Provide Self-Service opportunities to users by creating Service Catalogs., Worked with Update Set to move the Configurations from developer environment to Testing environment., Importing the data into an instance using import sets and Transform maps. Service Catalog Application to Request a New Laptop, MACK-Ship Management (IMS,SOCATRA), Senior Specialist, ServiceNow Administrator, Request a new laptop is a part of Laptop replacement process incase if the laptop having health and safety issues, if the laptop is damaged etc., Development of Service catalog which includes creating new catalog items and Modifying the Existing service catalogs., Working on building Catalogs, categories, Catalog items, and creating Variable Sets., Creating SLAs and participating in running SLAs and responsible for closing successfully., Writing Catalog client scripts and UI policies., Creation of catalog Items with Variables and Variable sets., Gathering Requirements from client creating catalogs items., Writing Business rules, Client scripts, UI actions and UI Policies as per the client requirement., Worked with Update Set to move the Configurations from developer instance to Staging Instance.