Haripriya Rallapalli

I bring over 11 years of experience in HR strategy, business excellence, and operations in digital, content, and creative services industries. Proven expertise in driving continuous improvement, organizational development, and performance management initiatives using data-driven insights. Skilled in aligning cross-functional teams with strategic business goals, optimizing workflows, and leading enterprise projects to successful execution. Adept at fostering collaboration, enhancing operational efficiency, and supporting digital transformation to deliver measurable business impact.

• Change management: successfully led organizational restructuring aligned with business goals, ensuring smooth transitions through well-defined processes and system implementations
• Customer-centric processes: designed and implemented service-focused processes to enhance client satisfaction and align internal teams with evolving customer needs
• Performance management framework: developed and institutionalized KRAs, KPIs, role clarity documents, and quarterly OKRs across all teams, establishing a transparent and goal-driven performance culture
• Continuous improvement initiatives: identified process bottlenecks and inefficiencies across functions, introduced improvements that enhanced operational effectiveness and team productivity
• Process optimization: Spearheaded data-driven process audits and streamlined workflows across business units, leading to measurable gains in turnaround time and cross-functional collaboration
• Operational excellence: Partnered with leadership to align performance goals with business strategy, driving consistency, accountability, and high-impact execution