Haris Kumar Selvaraj
QSR
Mumbai
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Productive Cluster. Cluster Manager with over 5 years of experience. Lengthy financial track record with expertise in sales and budgeting. Implements quality recruiting and training practices by creating inviting work environments and supportive teams. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning.
Overview
16
16
years of professional experience
2010
2010
years of post-secondary education
4
4
Languages
Work History
Cluster Manager
Zepto ( Kiranakart Technology Pvt Ltd )
02.2025 - Current
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
Area Manager
Pizza Hut (Sapphire Foods India Ltd)
10.2023 - Current
- Analyzed financial data to achieve the target such as top line & bottom line to determine areas for improvement and cost savings & increasing in UC %.
- Organized team building exercises designed to promote collaboration among colleagues within the area operations department.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Coaching Store Managers on developing effective sales strategies and building customer loyalty.
Sr Cluster Manager
Haldirams Pvt Ltd
12.2021 - 10.2023
- Taking care of NSO all over west & south region.
- Opened 13 outlets in 6 months with different states following as Bangalore, Mumbai, Gujarat & Pune.
- Opened 7500 sq. Feet outlet in HSR layout Bangalore with retail & restaurant doing 1.2cr per month.
- Implemented trending initiatives to help drive sales across cluster.
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Area Manager
Chinese Wok
11.2018 - 12.2021
- Taking care of three brands (CHINESE WOK, BIG BOWL COMPANY & THE MOMOS CO).
- Devoted special emphasis to punctuality and worked to maintain start immediately.
- Enhance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed team communications and supporting them for the internal growth.
- Maintained organized, presentable merchandise to drive continuous sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained excellent financial standings by working closely with Profit & Loss to processes business transactions.
Dy District Manager
Dominos Pizza
10.2011 - 11.2018
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and managed associates in customer service and sales techniques.
Senior Steward
The ITC Kakatiya
04.2009 - 10.2011
- Met high hotel standards for work procedures, dress, grooming, attendance, and punctuality.
- Followed hotel procedures for key control, lifting heavy objects and using chemicals.
Education
High School Diploma - BSC IN HOTEL MANAGEMENT
Annai Fathima College
Skills
- Operations Management
- Controlling costs
- Operations
- Product launches
- Problem-solving aptitude
Disclaimer
I hereby declare that the information furnished above is correct and truth to the best of my knowledge.
Personal Information
- Father's Name: Mr Selvaraj
- Gender: Male
Timeline
Cluster Manager
Zepto ( Kiranakart Technology Pvt Ltd )
02.2025 - Current
Area Manager
Pizza Hut (Sapphire Foods India Ltd)
10.2023 - Current
Sr Cluster Manager
Haldirams Pvt Ltd
12.2021 - 10.2023
Area Manager
Chinese Wok
11.2018 - 12.2021
Dy District Manager
Dominos Pizza
10.2011 - 11.2018
Senior Steward
The ITC Kakatiya
04.2009 - 10.2011
High School Diploma - BSC IN HOTEL MANAGEMENT
Annai Fathima College
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