Wildlife Photography
HARISH HP
Sr. Sales Analyst
Bangalore,Karnataka
Summary
Sales & Program Management | Salesforce Administration | Global Business Services | IT Service Management | Business Process Transformation & Improvement Services | Project Management | Transitions & Operations Seeking a responsible and challenging position in a growth oriented progressive company where my experience and skills will significantly contribute to the overall success of the organization CAREER SUMMARY Technically sophisticated and committed professional with more than 15 years of experience in the IT industry, spanning across Sales & Program Management, Infrastructure Management, Business Process Improvements, ASCEND C4C platform, Salesforce.com, System Administration, Project Management, IT Operations, Technology Consulting & Service Delivery. Proficient in defining engagement scope, goals, deliverables for global projects that support business transformation initiatives, and deliver long-term results that maximize customer experience, create operational efficiency, and ensure scalability. Ability to lead cross-functional teams, collaborate with the clients globally, capture and document complex business process flows, and translate them into written specifications for design and development of applications. Expertise in Incident/Problem Management by recording and routing incidents/problems to appropriate support groups in timely manner. Ability to review, analyze existing operations, collaborate with cross-functional teams for monitoring and managing network performance, conduct, and remediate business contingency plans. Proficient in sustaining quality service by establishing and enforcing organization standards. Well-developed inter-personal & communication skills and inherent ability to train & lead people to elevate customer satisfaction experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
Sr. Sales
NetApp India
Bengaluru, Karnataka
06.2011 - Current
- Analyst in the Global Business Operations organization, working towards the success of the ASCEND CRM application @ NetApp
- Delivering outstanding support services to our global partner community and NetApp users
- Collaborating with the Business – Managers, Program Managers, Business Analysts and fellow Sales Analysts to ensure the adoption of ASCEND C4C
- Spearheading in researching, data analysis, identifying and uncovering change requirements; including the ability to draw conclusions and create methodologies to accomplish business team goals
- Liaising as a cross-functional team that includes Sales, Marketing, Product Management, Business Operations, Customer Support, Order Management, Finance, IT and Enterprise Business Intelligence
- Functional
- Liaising as an onsite point of contact for Sales & other teams within NetApp using ASCEND C4C
- Ensuring data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Workbench & Data Loader
- Creating and updating users, reports and dashboards to track pipeline/stages for management visibility
- Managing ongoing support request and administrative needs of users
- Developing reports, dashboards, and processes to continuously monitor data quality and integrity
- Assisting users with report design and management
- Organizing user & administration training sessions for clients to utilize Salesforce & respective programs
- Articulate in working with variety of ASCEND C4C users globally (NetApp)
- Operational
- Leading the Distribution List process in the team where the lists are updated on a regular basis to be used for Communication purposes
- Monitoring & resolving tickets in ticketing tool - Service-Now by creating a report to list out tickets where the priority is set to P3 and tickets missing SLA
- Involving in development, documentation, maintenance and enforcing data processes and procedures designed to improve and maintain a high level of data quality and integrity
- Managing user creation / modification in WebACD application (Live Chat)
- Designing and documenting the training plan for my team
- Successfully participated & contributed to the Fiscal Year Transition changes in the SFDC system for the last 5 years
- Leading & Managing the Right Pricing process
- Provision NetApp users in the Right Pricing tool
- Managing Sales Navigator access
- Leading and Managing the Apttus Legal Instance
- Monitoring various support activities according to SLA Adherence
- Ey Achievements & Contributions
- Successful in providing an elegant solution for handling queues in WebACD
- Effectively worked with the development team at NetApp to have the team member list on the opportunity updated automatically
- Articulate in working with cross functional teams for making major changes in the STARS form that is used for onboarding users at NetApp
- Successfully developed and documented the Quality ticket review process
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with [department or management] to achieve [result].
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Oversaw daily operations to ensure high levels of productivity.
- Drove operational improvements which resulted in savings and improved profit margins.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Carried out day-day-day duties accurately and efficiently.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed team communications and information for meetings.
Senior Sales Analyst / WW Field Strategy & Operations
NetApp India Pvt. Ltd
Bangalore, India
06.2011 - Current
System / Desktop Admin
06.2009 - 06.2011
IT Service Desk Co-Coordinator / Incident Manager
05.2006 - 06.2009
Support Engineer
Hewlett Packard
Bangalore, India
05.2005 - 05.2006
Support Development Engineer
12.2004 - 05.2005
Senior Technical Support Specialist
04.2003 - 12.2004
Senior Technical Support Specialist
10.2002 - 04.2003
Technical Support Specialist
Dell Inc
Bangalore, India
11.2001 - 10.2002
Education
Bachelor of Commerce (B.COM) - Economics
University of Madras
Skills
Sales processes
Sales analysis
Sales team support
Accomplishments
- Certified Salesforce Administrator (ADM 201) – July 2016
- Have kept updated myself with Spring ’17 maintenance exam
- Certified Information Technology Infrastructure Library (ITIL) – V2.
Certification
Certified Salesforce Administrator
Interests
Timeline
Certified Salesforce Administrator
07-2016
Sr. Sales
NetApp India
06.2011 - Current
Senior Sales Analyst / WW Field Strategy & Operations
NetApp India Pvt. Ltd
06.2011 - Current
System / Desktop Admin
06.2009 - 06.2011
Certified Information Technology Infrastructure Library (ITIL) - V2.
08-2008
IT Service Desk Co-Coordinator / Incident Manager
05.2006 - 06.2009
Support Engineer
Hewlett Packard
05.2005 - 05.2006
Support Development Engineer
12.2004 - 05.2005
Senior Technical Support Specialist
04.2003 - 12.2004
Senior Technical Support Specialist
10.2002 - 04.2003
Technical Support Specialist
Dell Inc
11.2001 - 10.2002
Bachelor of Commerce (B.COM) - Economics
University of Madras