MS OFFICE
HARNEET KAUR
Subject Matter Expert - Export Operations At Scholastic
GURGAON
Summary
I am enthusiastic, self confident, competitive, energetic, multi tasking and reliable individual who loves working in a target driven environment. I work well as a part of a team but am also confident of using own initiative as and when required at work. Always willing to progress within my current role with a proactive and determined nature.
Consistent performer with almost 10+ years of experience looking for a new beginning!
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Subject Matter Expert
Scholastic International IT Support Centre Private Limited
08.2017 - Current
- Hands on Experience on Oracle - OTC and AS 400. Processing orders for books on the above mentioned software for customers from more than 180 countries. Handling customer queries on phone, email, fax. Customer Satisfaction is the main goal. Performed Order Management, Billing Process, Oracle Database Management, Import/ Export Operations.
- Trained new team members
- Established Quality Assurance
- Supervised team, handled escalations, ensured proper and smooth work flow.
- With highest no of orders almost every month I have been top performer and was consistent in deliverables.
Administrative Coordinator
Meenakshi Public School
03.2017 - 08.2017
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated with academic and administrative teams. Engaged along with marketing teams in various events.
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated in timely processing of billing and accounts receivables.
Day Care Teacher
Bella Mente
11.2016 - 03.2017
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Admin Cum Registrar
GEMS MODERN ACADEMY
10.2013 - 10.2016
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Greeted every guest with personable approach and provided knowledgeable service.
- Maintain accurate record and an up to date waiting list of enrollments
- Prepare ID cards for Students and Staff.
- Maintaining and updating payroll records.
Business Analyst
Jabong.com
07.2013 - 10.2013
- Planning and evaluating data as per business requirement
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Department Manager
Vishal Mega Mart
02.2012 - 11.2012
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Responsible for Stock updates, Store Opening, Store Closing, Cash Counter Handling, Target vs Sales records, Damage Expiry and Physical verification.
Education
MBA - BUSINESS ADMINISTRATION
SYMBIOSIS CENTRE For DISTANCE LEARNING
Pune 01.2010 - 01.2012
Bachelor of Commerce - Commerce
Lucknow University
Lucknow 01.2006 - 01.2009
Skills
Training and Mentoring
undefinedSoftware
ORACLE OTC
Interests
TRAVELLING
Timeline
Subject Matter Expert
Scholastic International IT Support Centre Private Limited
08.2017 - Current
Administrative Coordinator
Meenakshi Public School
03.2017 - 08.2017
Day Care Teacher
Bella Mente
11.2016 - 03.2017
Admin Cum Registrar
GEMS MODERN ACADEMY
10.2013 - 10.2016
Business Analyst
Jabong.com
07.2013 - 10.2013
Department Manager
Vishal Mega Mart
02.2012 - 11.2012
MBA - BUSINESS ADMINISTRATION
SYMBIOSIS CENTRE For DISTANCE LEARNING
01.2010 - 01.2012
Bachelor of Commerce - Commerce
Lucknow University
01.2006 - 01.2009
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