HARSH GOSWAMI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Congnizant
11.2016 - Current
- Understanding the requirement of users for Insurance, Quotation sharing as per requirements, Resolving queries related to Insurance, Timely renewal intimation to Customers, Loss and Endorsement of policies.
- Monitor and analyze process performance identifying areas for improvement. Collaborate with team members to streamline processes and improve workflow.
- Efficiently Process a predefined number of transactions as assigned with the highest level of accuracy as agreed upon by the client
- Provide the highest level of customer satisfaction
- Strive to understand and resolve issues/queries in the first instant
- Maintain the business controls as per the requirement
- Articulate/communicate in a manner that is understood by clients/end users
- Connect & provide the highest level of satisfaction to the customer
- Generate client-specified reports relating to operations
- Respond to data requests and other inquiries from the client
Education
Master of Business Administration, HR & Finance -
Jaipur University
01.2021
BCA, CS - undefined
Rohilkhand University
01.2015
Skills
- People-oriented and self-motivated
- Ability to work and collaborate with others and clear ability to lead
- Ability to successfully manage multiple priorities and assignments
- Team player
- Efficiency Improvement
- Compliance
- Performance Incentives
Certification
- Basics of computer
- Internet Skill
- MS office like Word, Excel and PPT
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Additional Information
- Married
- 05 January 1996
Timeline
Senior Process Executive
Congnizant
11.2016 - Current
BCA, CS - undefined
Rohilkhand University
Master of Business Administration, HR & Finance -
Jaipur University
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