Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Harsh Tyagi

Noida

Summary

Analytical professional with expertise in JavaScript programming, application support, and network administration. Recognized for maintaining data integrity and enhancing operational efficiency through exceptional customer service. Proven ability to manage accurate customer records and optimize support resources, leading to improved service delivery.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Technical Support Executive

Iqor India PVT LTD
Noida
08.2024 - 11.2024
  • Efficiently responded to customer inquiries via live chat platform.
  • Assisted customers with troubleshooting product issues and delivering effective solutions.
  • Maintained accurate records of customer interactions in CRM system.
  • Updated knowledge base articles to improve support resources.

Data Retainer

Outleap Technologies
Noida
12.2023 - 03.2024
  • Verified data fidelity and integrity during entry to ensure accuracy.
  • Managed and tracked data efficiently using spreadsheet software.

Education

Master of Computer Applications - Information Technology

Amity University
Noida
03-2024

Bachelor of Computer Applications - Information Technology

Amity University
Noida
04-2022

Skills

  • Application support and network administration
  • Virtualization techniques
  • JavaScript and C programming
  • HTML and CSS validation
  • Microsoft Excel proficiency
  • Computer networking fundamentals

Certification

1. Data Science A-Z Real Life Data Science Exercises Included By - Udemy

In the "Data Science A-Z" course, I’ve learned the complete data science process, starting from data preprocessing and visualization to implementing machine learning and deep learning algorithms. I gained hands-on experience with real-world projects, applying techniques like regression, classification, model evaluation, and working with advanced topics like NLP and recommendation systems.

2. NPTEL Introduction to industry 4.0 and industrial internet of things

In the 'Introduction to Industry 4.0 and Industrial Internet of Things' course, I explored the fundamentals of Industry 4.0, its technologies, and how the Industrial Internet of Things (IIoT) is transforming manufacturing and industries. I learned about automation, smart factories, data analytics, and how connected devices are improving efficiency and productivity in industrial settings

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Technical Support Executive

Iqor India PVT LTD
08.2024 - 11.2024

Data Retainer

Outleap Technologies
12.2023 - 03.2024

Master of Computer Applications - Information Technology

Amity University

Bachelor of Computer Applications - Information Technology

Amity University
Harsh Tyagi