Harshad Kharbade
Nagpur
Summary
Experienced Jio Customer Associate at Reliance Jio Infocomm Ltd, adept at enhancing customer satisfaction through proactive communication and efficient resolution of queries. Demonstrated expertise in sales techniques and lead generation, successfully increasing the sales pipeline by 30%. Skilled in product knowledge, effectively promoting Mobile Number Portability and Jio AirFiber plans to diverse customer bases. Committed to identifying customer needs and recommending suitable services, with a focus on expanding market reach and driving business growth. Proactively engages Jio customers to promote new products and services, enhancing customer awareness and satisfaction. Resolves queries and complaints efficiently, ensuring positive customer experiences. Educates customers on service features and benefits, fostering loyalty and retention.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Jio Center Manager
Reliance Jio Infocomm Ltd
Amravati, Maharashtra
09.2023 - Current
- Ensure sales & Customer Acquisition target
- Optimize cost & Productivity
- Ensure seamless operation & administration
- Ensure adherence to statutory compliance & Commercial controls
- Liaison with channel partner to enhance Productivity
- Provide action plan for customer retention and feedback
- Manage, coach & motivate team members
Cluster Sales Head
Dish Infra Services Pvt Ltd (DishTv & D2H)
Nagpur, Maharashtra
05.2022 - 06.2023
- Meet targets for customer acquisition.
- Recharge billing and market reach as per sales plan.
- Ensure appropriate sale channel contribution effectiveness.
- Management of sales team ensure highly motivated Team
Regional Manager
PharmEasy
Nagpur
07.2021 - 05.2022
- Team Management & Training
- Leading Your Team Through Change
Area Sales Manager
Patanjali Ayurved Limited
Nanded, Maharashtra
01.2021 - 06.2021
- Overseeing the channel sales operations, achieving increased sales growth across region.
- Developing periodic business plans & strategies Planning, scheduling individual team assignments to achieve the goals in time, Identifying areas of importance in the process driven business of the company.
- Developing and appointing new business partners to expand product reach in the market and working in close interaction with the dealers and distributors to assist them to promote the product.
- Effectively reorganized in territory of operation, customer service requirement efficient coverage of the potential market managing distribution network supply chain for achievement of goals.
- Monitoring & training personnel to deliver quality services in market.
Asst. Regional Manager
Local Cube Commerce Pvt Ltd (StoreKing)
Nagpur
09.2019 - 08.2020
- Preparing and presenting regional reports for senior management
- Mentoring employees and suggesting training programmes
- Overseeing the recruitment of employees in their region
- Reviewing the key performance indicators of their region
- Negotiating contracts with suppliers, vendors and manufacturers
- Developing business, marketing and advertising plans
- Planning and evaluating operations to be cost-effective
- Ensuring employees reporting to them follow the company's standards and procedures
- Preparing quarterly and yearly reports, analyses, statements and reports on finances and operations
- Enforcing the company's rules and regulations
- Ensuring the completion of paperwork from their region
- Interviewing candidates and managing staff as per contractual obligations
- Developing project plans and assigning regional project personnel
- Seeking new business opportunities in their region and securing contracts for the company
Area Sales Manager-Prepaid
Vodafone India Mobile Services Pvt Ltd
Nagpur
11.2015 - 09.2019
- Revenue Generation: Achieve and exceed sales targets and revenue goals for the assigned territory.
- Distribution Management: Expand the distribution network by appointing distributors and adding outlets. Ensure effective service of the market through infrastructure (office, DSE, computer), investment (working capital), and involvement (ways of working, processes). Track outlet-wise performance and lead counter share.
- Team Leadership & Development: Lead, motivate, and coach a team of sales representatives. Conduct performance reviews and provide feedback to improve team performance. Focus on onboarding, in-market coaching, and performance reviews to maximize team incentive earnings and reduce attrition.
- Market Analysis & Strategy: Analyze market trends and identify opportunities for business growth. Develop and implement sales strategies to achieve targets. Benchmark competition and ensure market-to-market performance.
- Customer Acquisition & Retention: Focus on acquiring new customers and retaining existing ones. Strengthen market execution and trade relationships. Judiciously use SAC budgets to maximize quality customer acquisitions.
- Compliance: Ensure compliance with company standards, policies, and regulatory norms.
- Cross-functional Collaboration: Work with other departments to ensure operational efficiencies.
- Account Management: Manage and grow existing revenue-generating accounts and generate new revenue by adding new products and services.
Customer Executive
PepsiCo India Holding Pvt Ltd (Fritolays)
Nagpur
03.2011 - 11.2015
- Delivering Secondary monthly targets and Gross Revenue growth
- Planning routes efficiently to increase productivity
- Increase Net Distribution by increasing number of outlet served
- Increases Weighted Distribution by increasing SKU count in existing outlets
- Ensuring stock availability and Rack Execution as per planogram
- Relationship building in the market to maximize customer satisfaction
- One-on-One training of PSRS to develop business understanding & sales capability
- Monthly target setting for each salesmen
- Ensuring food compliance of every distributor
- Facilitating development of distributor on PepsiCo sales competencies
- Works with salesmen in market to coach him/her on market execution
- Monitors salesmen performance using regular sales reports
- Communicates incentives and motivates salesmen to achieve targets.
- Distributor/Hub/Spokes appointment and retirement for territories
- Managing DB health (ROI) by ensuring adherence to Joint Business plan
- Jointly responsible for recruitment and retention of sales representatives
- Minimizing expiry/stales by ensuring FIFO and stacking norms of products
- Tracking correct and timely delivery of orders in the market
Area Sales Executive
ITC Limited
Nagpur
11.2008 - 08.2011
- Handling Dealer Key Accounts Like, Big Bazar, Wallmart
- New Products launch
- Handling Tobacco, Good and Personal Product division.
- Sales Team Handling.
Education
Master of Business Administration (MBA) - Marketing & Finance
Dr. Ambedkar Institute of Management Studies & Res
Nagpur, India2008
Bachelor of Commerce (B.Com.) - Accounting and Business/ Management
Kamla Nehru College
Nagpur2006
Skills
- Communication
- Responsible P&L Handling
- Large Sales & distributor team management
- Connect with large account FMCG & Telecom outlets
- Distributor Handling
- Training & Coaching
Certification
- Power BI: Dashboards for Beginners
- Building with Google Gemini
- Advanced Learning Microsoft 365 (Office 365)
- Distribution Strategies & Channel Management
- Customer Acquisition
Accomplishments
- Best Jio Center Manager 2024 & 2025
- Jio True Champion Award -2024 ( Top Performer)
- People Champion Award- (Q1 :FY 25-26)
- Certificate Of Appreciation from State Business Head-2024/2025
- Achieved 120% of the sales and customer acquisition target as Jio Center Manager within a fiscal year, 2025-03-01
- Reduced operational costs by 15% while simultaneously enhancing overall productivity at Jio Center, 2025-03-01
- Maintained 100% compliance with statutory regulations and commercial controls, ensuring risk mitigation, 2024-09-01
- Successfully improved channel partner productivity through strategic liaisons and initiatives, resulting in a 30% increase in revenue, 2024-09-01
- Developed and implemented action plans that increased customer retention rates by 20%, based on feedback analysis, 2024-09-01
- Streamlined operational processes, contributing to a significant reduction in service delivery time by 25%, 2024-09-01
- Established a comprehensive training program for new sales team members, resulting in improved sales skills and a 15% increase in overall team performance, 2024-09-01
Languages
English
Marathi
Hindi
References
Raj Rishi Singh, CEO-Make my Trip, Noida, 8826411500
Satish Sharma- State Business Head, Reliance Jio- 9022299999
Tanuj Chadha- CEO-Pepsico Beverage, Thailand-+917045003100
Durga Prasad Rath- Sr. GM- DIAGEO, Bhubanewar, Odisha-8422948781
Hobbies and Interests
- Playing Cricket – demonstrates teamwork, leadership, and stamina
- Reading Business & Management Content – interest in sales strategies and leadership development
- Learning New Tools (Power BI, MS Excel, digital platforms)
- Professional Networking (LinkedIn) – industry engagement and relationship building
- Self-Improvement & Skill Development – English communication and IELTS preparation
- Travel & Territory Exploration – aligns with multi-region sales exposure
Websites, Portfolios and Profiles
linkedin.com/in/harshad-kharbade-3958ba58
Interests
- Playing Cricket – demonstrates teamwork, leadership, and stamina
- Reading Business & Management Content – interest in sales strategies and leadership development
- Learning New Tools (Power BI, MS Excel, digital platforms) – shows upskillin
Timeline
Jio Center Manager
Reliance Jio Infocomm Ltd
09.2023 - Current
Cluster Sales Head
Dish Infra Services Pvt Ltd (DishTv & D2H)
05.2022 - 06.2023
Regional Manager
PharmEasy
07.2021 - 05.2022
Area Sales Manager
Patanjali Ayurved Limited
01.2021 - 06.2021
Asst. Regional Manager
Local Cube Commerce Pvt Ltd (StoreKing)
09.2019 - 08.2020
Area Sales Manager-Prepaid
Vodafone India Mobile Services Pvt Ltd
11.2015 - 09.2019
Customer Executive
PepsiCo India Holding Pvt Ltd (Fritolays)
03.2011 - 11.2015
Area Sales Executive
ITC Limited
11.2008 - 08.2011
Master of Business Administration (MBA) - Marketing & Finance
Dr. Ambedkar Institute of Management Studies & Res
Bachelor of Commerce (B.Com.) - Accounting and Business/ Management
Kamla Nehru College