HARSHINI P
Bengaluru
Summary
Dedicated Senior Representative with expertise in customer relationship management and issue resolution. Proven ability to train new hires and analyze custom
er data to enhance service efficiency.
Overview
4
4
years of professional experience
Work History
Senior Representative
STARTEK
BENGALURU
05.2024 - 07.2025
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Handled escalated calls to resolve complex customer concerns and ensure retention.
- Maintained up-to-date knowledge of products, services, pricing plans, promotions.
- Trained new hires on customer service processes to improve team readiness.
Senior Representative
CONCENTRIX
BANGALORE
10.2022 - 12.2023
- Handled calls and emails to resolve complex customer concerns and deliver accurate information
- Assisted customers with product information and verified details to ensure clarity
Process Executive - Data Strategy
IE4U GLOBAL PVT LTD
BANGALORE
10.2021 - 10.2022
- Analyzed customer data to identify trends and develop strategies for improvement.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Tracked customer interactions using CRM software to streamline data management.
Education
Associate of Science - Biotechnology
Indian Academy Degree Collage Autonomous
Bangalore06-2020
Skills
- Customer relationship management
- Product knowledge
- Customer data analysis
- Issue resolution
- Training and development
- Communication skills
Languages
English
Proficient (C2)
C2
Kannada
Upper Intermediate (B2)
B2
Tamil
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Accomplishments
Star performer award 2
Timeline
Senior Representative
STARTEK
05.2024 - 07.2025
Senior Representative
CONCENTRIX
10.2022 - 12.2023
Process Executive - Data Strategy
IE4U GLOBAL PVT LTD
10.2021 - 10.2022
Associate of Science - Biotechnology
Indian Academy Degree Collage Autonomous