Harshit Gaur
Jaipur
Summary
-Currently working as Area Incharge (Aftersales) at HMSI, managing aftersales operations, spare parts business, and customer satisfaction across multiple dealerships with a focus on growth and service excellence. Backed by 5+ years of hands-on experience in the automobile industry, including roles as Service Advisor and Warranty Executive. Proven ability to drive workshop performance, ensure quality compliance, and build strong dealer relationships to achieve consistent business results.
Overview
8
8
years of professional experience
Work History
Area Incharge
Honda Motercycle and Scooter India Pvt. Ltd
07.2024 - Current
- Managing aftersales operations and spare parts business across assigned HMSI dealerships.
- Driving month-on-month growth in service revenue, parts sales, and workshop efficiency.
- Monitoring and improving dealership quality parameters, process adherence, and service standards.
- Ensuring high levels of customer satisfaction through consistent support and performance audits.
Service and Bodyshop Advisor, Warranty Manager
UTSAV JEEP
11.2022 - 10.2023
- Main point of contact for customers, offering service and body shop guidance.
- Managed warranty processes to ensure maximum customer benefit.
- Provided expert consultation on repairs and coordinated with service team.
- Handled seamless communication between departments and clients.
Service Advisor
UTSAV NISSAN
07.2020 - 01.2021
- Diagnosed vehicle issues and recommended appropriate services.
- Scheduled appointments and maintained customer records.
- Explained service options and addressed customer concerns.
Service Manager
AURIC MOTORS NEXA SERVICE
11.2017 - 06.2020
- Liaison between customers and service department.
- Evaluated vehicle problems and suggested maintenance solutions.
- Managed service appointments and followed up on progress.
Education
Diploma - Mechanical Engineering
Govt. Polytechnic College
01.2017
Matriculation - undefined
Smt. BDRKA Sen. Sec. School (RBSE)
01.2014
Skills
- After-sales Support
- Strategic Business Planning
- Technical Support
- Quality Assurance
- Customer Service Management
- Body Shop Advising
- Documentation and Reporting
- Warranty Administration
Languages
Fluent in English
Fluent in Hindi
Timeline
Area Incharge
Honda Motercycle and Scooter India Pvt. Ltd
07.2024 - Current
Service and Bodyshop Advisor, Warranty Manager
UTSAV JEEP
11.2022 - 10.2023
Service Advisor
UTSAV NISSAN
07.2020 - 01.2021
Service Manager
AURIC MOTORS NEXA SERVICE
11.2017 - 06.2020
Matriculation - undefined
Smt. BDRKA Sen. Sec. School (RBSE)
Diploma - Mechanical Engineering
Govt. Polytechnic College
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