Harshit Sharma
Jaipur
Summary
Results-driven Technical Consultant with advanced skills in Excel, SQL, and Power BI. Proven ability to create impactful visual reports and deliver client training, driving data-driven decision-making.
Overview
9
9
years of professional experience
Work History
Technical Consultant
SYNDUIT
01.2021 - Current
- Managed daily client communication and resolved product queries in a timely manner.
- Utilized Advanced Excel (Power Query, DAX, Macros) for dataset cleaning and reporting automation.
- Executed SQL queries for troubleshooting dashboards and validating internal data.
- Collaborated with Product, Creative, and Technical Teams using Intercom, Jira, and Slack.
- Created tutorial videos, voiceover walkthrough, and user guides using Adobe Premiere and After Effects.
- Developed visual reports and usage comparison charts with Power BI for internal meetings.
- Provided training sessions for clients on system usage and best practices.
- Developed documentation for technical processes and user guides.
- Conducted system tests to validate functionality and performance standards.
- Maintained up-to-date knowledge of industry trends and technologies.
- Executed multi-channel digital marketing strategies on Meta, Instagram, LinkedIn, and Twitter for engagement.
Operations Manager
FOONA - Educational Application
Jaipur
12.2018 - 12.2020
- Conducted literature reviews and research to compile information for weekly news updates.
- Managed content queue and publication flow, ensuring timely releases and UI display accuracy.
- Tested UI placements and live outputs on Android and iOS applications prior to publication.
- Facilitated presentations and meetings with tier 1 and tier 2 schools in Jaipur.
- Coordinated backend tech support to ensure seamless presentation delivery.
- Developed Power BI dashboards for automated data collection from YouTube and Vimeo channels.
- Optimized SEO strategies while tracking app updates effectively.
- Managed three teams totaling 15 personnel across Creative Content, Graphic Design, Marketing, and Development.
Lead Sales Associate
Hilton - Teleperformance
Jaipur
07.2017 - 09.2018
- Consistently achieved top monthly sales rankings through effective strategies.
- Developed strong relationships with hospitality clients to ensure retention.
- Resolved customer complaints promptly and professionally, enhancing satisfaction.
- Trained new staff on customer service protocols and operational procedures.
- Assisted customers with inquiries while providing accurate product information.
- Promoted special offers and upselling opportunities to maximize revenue.
Education
Bachelor of Business Administration - Business and Management Fundamentals
Rajasthan University
Jaipur01-2018
High School Diploma -
Ryan International School
Jaipur, India01-2014
Skills
- Advanced Excel
- SQL querying
- Power BI development
- Customer relationship management
- Graphic design
- Adobe Creative Suite
- Adobe Premiere, After Effects, and Photoshop
- Marketing analytics tools: Meta Business and Google AdSense, social media performance metrics: Instagram and Facebook, data presentation and insights
- Team management
- Data analysis
- Effective communication
- Presentation skills
- Business analysis
- Research skills
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Timeline
Technical Consultant
SYNDUIT
01.2021 - Current
Operations Manager
FOONA - Educational Application
12.2018 - 12.2020
Lead Sales Associate
Hilton - Teleperformance
07.2017 - 09.2018
Bachelor of Business Administration - Business and Management Fundamentals
Rajasthan University
High School Diploma -
Ryan International School