HARSSH KAVISHWAR
Ahmedabad
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
22
22
years of professional experience
Work History
Senior Team Leader
Interactive Manpower Solutions Pvt Ltd
Ahmedabad
2024.01 - Current
- Assessed individual skill sets of team members and allocated tasks accordingly.
- Organized weekly meetings to review progress against goals and objectives.
- Prepared detailed reports outlining project status, accomplishments and challenges.
- Managed day-to-day operations of the department while ensuring high standards of quality control.
- Implemented systems for tracking employee attendance, leave requests, overtime.
- Monitored staff performance through observation, audits and reports.
SELF EMPLOYED
2018.01 - 2020.01
- Online Seller on eBay and Amazon
SELF EMPLOYED
2015.01 - 2018.01
- Conducted Wholesale OTC Medicines and pharmacy related business with offline and online presence in the US.
EXECUTIVE - BACK OFFICE, PORTING
Vodafone
Ahmedabad
2014.01 - 2015.01
- Working with one of the world's leading mobile communications providers, operating in more than 30 countries and in partnership with networks in over 40 more
- Across the world, they have almost 360 million customers and around 19 million in the UK
- Auditing of invoices, claims processing, record maintenance - working on accounting procedures, updates to product catalogs, maintaining online content management systems
- Any other tasks as per the projects/client requirements.
PROCESS SPECIALIST
Motif India Infotech
Ahmedabad
2008.01 - 2014.01
- Working for an American Multinational online auction website
- A multi-billion-dollar business with operations localized in over thirty countries
- Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience
- An energetic employee with a consistent track record in meeting productivity targets in all areas
RETAIL ASSISTANT
Currys
Borehamwood
2003.01 - 2007.01
- Worked in a target driven environment, at the heart of a retail store, welcoming customers and asking questions about their needs then satisfying those needs
- Operating the till and accurately handling cash, cheques, credit / debit card payments and doing credit checks
- Excellent communication skills required to build up relationships with customers
- Offering advice on products and services, and helping with product selection
- Effectively managing stock levels
- Using every opportunity to maximize sales opportunities
- Maintaining awareness of market trends
- Meeting sales targets
- Recording sales figures, for data analysis and forward planning
- Able to analyze and interpret trends to facilitate planning
- Able to stay calm when confronted by rude or abusive customers
- Organizing sales promotions, displays & events
- Undertaking store cleaning duties.
SENIOR CSR
Zobone International Outsourcing Pvt Ltd
2020.01
- Working with a UK-based client (Property Management) lettings and commercial department along with the team in India - Dealing with properties (both residential and commercial) maintenance enquirers via call/emails, CRM Tickets - Placing calls to Landlords and Tenants registered on the CRM and verifying them to make their profile complete on the CRM for tenant's and landlords - Motivate Tenants and Landlords to keep their profile up to date and upload the properties they have to rent them out - Liaise with landlords/engineers/contractors and tenant's on daily basis - Manage and keep up to date with UK legal legislation when required - Deal with rental residential / commercial properties inquiries dealing setting appointments etc
- On CRM - Effectively resolve discrepancies and complaints of Tenants and Landlords - Highly organized and able to prioritize workload - Build and maintain relationships with tenants, landlords, contractors, etc.
Education
Advanced Diploma in Business Administration -
City School of Commerce and Technology
London01.2006
MSc Information Technology -
London College of Excellence
London01.2004
B.Com -
Gujarat University
Ahmedabad01.2002
Masters in Business Administration (Marketing) Incomplete -
Monroe College
New YorkCertification in MS office automation using Chat GPT and other AI tools. -
Skillnation
Skills
- Team Supervision
- SOP Adherence
- Problem-Solving
- Work Planning and Prioritization
- Issue Resolution
- Conflict Resolution
- Analytical Thinking
- Teamwork and Collaboration
Timeline
Senior Team Leader
Interactive Manpower Solutions Pvt Ltd
2024.01 - Current
SENIOR CSR
Zobone International Outsourcing Pvt Ltd
2020.01
SELF EMPLOYED
2018.01 - 2020.01
SELF EMPLOYED
2015.01 - 2018.01
EXECUTIVE - BACK OFFICE, PORTING
Vodafone
2014.01 - 2015.01
PROCESS SPECIALIST
Motif India Infotech
2008.01 - 2014.01
RETAIL ASSISTANT
Currys
2003.01 - 2007.01
Advanced Diploma in Business Administration -
City School of Commerce and Technology
MSc Information Technology -
London College of Excellence
B.Com -
Gujarat University
Masters in Business Administration (Marketing) Incomplete -
Monroe College
Certification in MS office automation using Chat GPT and other AI tools. -
Skillnation
Keycompetenciesandskills
Experience of Microsoft software like Word, Excel and PowerPoint., Making recommendations to senior managers to improving customer service., Able to train, monitor and supervise junior or new staff., Fluent in English, Hindi and Gujarati., A good level of written and verbal communication skills., Able to quickly gain extensive knowledge of a company products & services., Experience of working shifts, early mornings, afternoons, weekends & nights., Adaptive to change and ability to multi-task., Able to work as part of a team and in a busy environment., Committed to promoting high quality standards at all times., Flexible and adaptable. Ability to stay calm under pressure., Able to react quickly and effectively when dealing with challenging situations.
Keycompetenciesandskills
Experience of Microsoft software like Word, Excel and PowerPoint., Making recommendations to senior managers to improving customer service., Able to train, monitor and supervise junior or new staff., Fluent in English, Hindi and Gujarati., A good level of written and verbal communication skills., Able to quickly gain extensive knowledge of a company products & services., Experience of working shifts, early mornings, afternoons, weekends & nights., Adaptive to change and ability to multi-task., Able to work as part of a team and in a busy environment., Committed to promoting high quality standards at all times., Flexible and adaptable. Ability to stay calm under pressure., Able to react quickly and effectively when dealing with challenging situations.
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