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Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing excellent time management and problem-solving skills.

Customer Success Manager with 5+ years of experience, skilled in oral and written communication, active listening, and analytical problem-solving. Specialize in B2B SaaS customer success management, excelling in fostering strong client relationships, driving product adoption, and ensuring customer satisfaction. Proficient in handling customer inquiries and requests via email, chat, and phone channels, consistently resolving concerns to maintain high satisfaction levels. Possess strong communication and interpersonal skills, empathizing with customers while demonstrating effective time management and a positive, solution-driven approach in fast-paced environments. Adept at collaborating with teams to achieve organizational goals.

Results-driven banking professional with over five years of experience in retail banking, trade finance, and customer support across Pakistan, Cambodia, and Sri Lanka. Proven expertise in handling branch-level operations, account management, and cross-border financial documentation. Adept at delivering high-quality customer service in fast-paced, multicultural environments, including fintech outsourcing for leading Asian brands. Strong understanding of compliance, KYC, and regulatory protocols, coupled with analytical skills to drive operational efficiency. Known for adaptability, integrity, and a consistent commitment to process excellence and customer satisfaction.

Customer Support Executive with 2+ years of experience in handling customer queries, complaint resolution, and refund/exchange processing within fast-paced environments. Skilled in escalation management, CRM tools, and documentation with a proven record of improving customer satisfaction (CSAT) and first call resolution (FCR). Strong communicator with expertise in empathy, problem-solving, and relationship management to ensure seamless customer experiences.

Dynamic Customer Support Executive with proven expertise at 5C Network Pvt. Ltd. in resolving complex issues and enhancing customer satisfaction. Skilled in CRM tools like Freshdesk and Zendesk, I excel in complaint resolution and technical troubleshooting, consistently meeting SLA and TAT standards while fostering strong client relationships.

Hasini Chandani

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Customer Support Executive

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Bachelor of Computer Applications - BCA

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Customer Support Executive

Bachelor of Computer Applications - BCA

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