Hema Chandra N
Bengaluru
Summary
Results-driven System Engineer with over 5+ years of experience in Virtualization, Windows Server Administration, SOC Monitoring, and Data Center Operations. Expertise in deploying, configuring, and managing VMware, Hyper-V, and Citrix environments, along with proactive infrastructure and security monitoring using Zabbix and Wazuh. Strong background in troubleshooting, incident management, SLA compliance, and client reporting. Proven ability to support enterprise environments with secure, scalable, and highly available IT solutions.
Overview
7
7
years of professional experience
Work History
L1 – Senior Engineer Operations – SOC
Konnectyari Technologies private limited
Bengaluru
05.2024 - Current
- Monitor infrastructure metrics, including network utilization, CPU load, memory usage, and disk space consumption, using Zabbix.
- Perform continuous alert monitoring, issue detection, root cause analysis, and escalation as per SLA guidelines.
- Analyze trigger-based alerts, prepare incident reports, and provide timely updates to clients.
- Maintain and update the server and asset inventory in Zabbix for accurate monitoring and reporting.
- Monitor and investigate security alerts using Wazuh, including log analysis and threat validation.
- Prepare and share daily and weekly status reports on system health and incidents with clients.
- Install, configure, and troubleshoot VMware ESXi servers, Windows OS, and Citrix environments.
- Support backend data center operations, ensuring system availability, and service continuity.
Data Centre Engineer (System Engineer)
Indian Institute of Hardware Technologies (IIHT)
Bengaluru
02.2019 - 05.2024
- Designed, deployed, and managed 1,000+ virtual IT training labs for DevOps tools (Chef, Puppet, Ansible, Docker, Kubernetes) and Oracle technologies (WebLogic, Informatica, Database tools).
- Created and maintained gold/master virtual machines using VMware vSphere for rapid environment provisioning.
- Delivered large-scale training environments using Citrix XenApp and XenDesktop.
- Troubleshot issues related to VMware vCenter, ESXi hosts, storage systems, and Citrix NetScaler.
- Installed and deployed operating systems using Windows Deployment Services (WDS).
- Administered Active Directory, DNS, and DHCP services.
- Performed system performance tuning and capacity monitoring.
- Provided L2/L3 technical support via Zoho Desk and Outlook ticketing systems.
- Monitored CPU, memory, network, and storage performance.
- Ensured high availability and minimal downtime for training infrastructure.
Education
Bachelor of Commerce (B.Com) -
Rabindranath Tagore University
01-2021
Skills
- VMware vSphere, ESXi, vCenter, and Horizon
- Hyper-V, Citrix XenServer, XenApp, and XenDesktop
- Windows Server Administration (2003, 2008, 2012)
- Active Directory, DNS, DHCP, WDS
- Patch and update management (native tools, Jenkins)
- Soc and infrastructure monitoring
- Performance and capacity monitoring (Zabbix, Event Viewer)
- Security monitoring and alert analysis (Wazuh)
- Incident, problem, and SLA management
- Ticketing tools: Zoho Desk, Outlook
Technical Skills
Operating Systems: Windows Server 2003 / 2008 / 2012
Virtualization: VMware vSphere (5.x / 6.x), ESXi, Hyper-V, Citrix XenServer
Monitoring & SOC Tools: Zabbix, Wazuh, Windows Event Viewer
Directory Services: Active Directory, DNS, DHCP
Other Tools: Jenkins, Zoho Desk, Outlook Ticketing
Key Achievements
- Successfully built and maintained 1,000+ virtual labs from scratch
- Improved infrastructure uptime through proactive monitoring and optimization
- Reduced incident resolution time through effective alert analysis and troubleshooting
- Consistently met SLA targets while supporting multiple clients and environments
Career Objective
- To leverage my expertise in system engineering, virtualization, SOC monitoring, and infrastructure management to contribute to a forward-looking IT organization, ensuring security, scalability, reliability, and performance excellence
Timeline
L1 – Senior Engineer Operations – SOC
Konnectyari Technologies private limited
05.2024 - Current
Data Centre Engineer (System Engineer)
Indian Institute of Hardware Technologies (IIHT)
02.2019 - 05.2024
Bachelor of Commerce (B.Com) -
Rabindranath Tagore University