HEMALATHA C
Bangalore
Summary
Dedicated process executive successful at helping customers resolve problems, organizing applications and submitting paperwork. Good communicator and multitasker with a well-coordinated and thorough approach. Desiring a dynamic position with room for growth.
Overview
7
7
years of professional experience
Work History
Senior Process Executive
Cognizant technology solutions pvt ltd
Bangalore
12.2022 - Current
- Manage provider network to include verifying claims and benefits for healthcare providers/members and insurance companies.
- Ensuring all clients' resolutions are resolved within the agreed SLA.
- Proactively identifying solutions to anticipated issues that clients will have in each interaction.
- Processed claims and coordinated with providers.
Customer Service Representative
Vindhya e-info media pvt ltd
Bangalore
12.2017 - 07.2019
Part Time Job
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls & chats to facilitate customer service.
Education
MBA - Marketing & Human Resources.
Vivekananda Institute of Management, Bangalore Central University
BBA - Accounting and Marketing
RPA First Grade College, Bangalore University
Pre-University - Commerce
SJR Women's College, Bangalore
S.S.L.C -
Assumption English High School, Bangalore
Skills
- Presentations
- MS Office
- Operating Systems
Personal Information
- Date of Birth: 05/04/1998
- Nationality: Indian
Fathername
Cheliyan. M
Mothername
Rani. C
Marital status
Unmarried
Languages
- English
- Telugu
- Tamil
- Kannada
Hobbies and Interests
- Travelling
- Music
- Reading books
Projects
MBA project in HCL Technologies.
Accomplishments
- Attended the workshop on Marketing.
- Awarded for best candidate in Career Evolution Program.
- Participated in Skill Development Program.
Affiliations
- Won award for best NCC cadet.
- Volunteer in NSS.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPersonal development programsCareer advancementTeam Building / Company RetreatsPaid sick leave4-day work weekQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Certification
- Certified Senior Process Exective, Cognizant Technology Solutions Pvt ltd - Dec 2022- till date
Languages
Tamil
Native language
Interests
Outdoor Games
Exploring Nature
Software
Power Point for access
Timeline
Senior Process Executive
Cognizant technology solutions pvt ltd
12.2022 - Current
Customer Service Representative
Vindhya e-info media pvt ltd
12.2017 - 07.2019
MBA - Marketing & Human Resources.
Vivekananda Institute of Management, Bangalore Central University
BBA - Accounting and Marketing
RPA First Grade College, Bangalore University
Pre-University - Commerce
SJR Women's College, Bangalore
S.S.L.C -
Assumption English High School, Bangalore