Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Languages
Timeline
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JANAKI KUSMA

Pune

Summary

Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and efficient.

Overview

2
2
years of professional experience

Work History

Senior Process Executive

Infosys BPM
Pune
01.2024 - 03.2024
  • Managing customers for a US based Telecom Client
  • Answered customer inquiries and provided detailed and accurate information regarding products and services.
  • Documented customer interactions to enable training and identification of improvement areas.
  • Identified opportunities for upselling additional products or services during client interactions.
  • Researched customer accounts to ensure that all payments were properly applied and reconciled.

Customer Service Representative

Tech Mahindra
Pune
05.2023 - 08.2023
  • Handled Customer support for a New Zealand based Telecom Client.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer's concerns and complaints by coordinating departments to provide solutions that meet customer needs.

Customer Support Representative

PWS Tech Services
Baner, Pune
05.2022 - 04.2023
  • Handled customers for bookings and customer care for a Car Rental Company.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Liaised with multiple departments to resolve customer concerns.
  • Followed up with customers to ensure their satisfaction with the resolution process.

Education

Bachelor of Commerce - Marketing

Swayam Siddhi Mitra Sang Degree College
Mumbai, MH
03-2021

Skills

  • Excellent Communication skills
  • Efficiency Improvement
  • Good at Presentations
  • Product Knowledge
  • Information Security
  • Customer consulting

Personal Information

  • Total Experience: 18 Months
  • Industry: Customer Service
  • Career Level: 1+ years experience
  • Eligible To Work In:Pune, India
  • Date of Birth: 21/12/1998

Languages

  • English
  • Hindi
  • Marathi
  • Telugu

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1

Timeline

Senior Process Executive

Infosys BPM
01.2024 - 03.2024

Customer Service Representative

Tech Mahindra
05.2023 - 08.2023

Customer Support Representative

PWS Tech Services
05.2022 - 04.2023

Bachelor of Commerce - Marketing

Swayam Siddhi Mitra Sang Degree College

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JANAKI KUSMA